Returns Associate (Seasonal)

Everything Kitchens • Springfield, MO

17h • Onsite

About The Position

Everything Kitchens is an online retailer specializing in quality kitchen equipment, cookware, and culinary tools. Our team works together across departments to bring great products and helpful content to home cooks and kitchen enthusiasts across the country. Everything Kitchens is seeking a highly organized, sharp, and adaptable Seasonal Returns Associate to join our fast-paced Returns team processing returns during our peak busy season. Our team works together to ensure Customer returns are processed quickly, and accurately, to uphold our high standards of Customer Service from initial contact to final resolution. The ideal candidate is an efficient multitasker who can comfortably maintain a high level of attention to detail. You must be comfortable working on your feet in a warehouse environment, following precise instructions, while also making confident, independent decisions. In this role, you will quickly learn that customer returns are rarely black and white. Every return is different, requiring you to look at situations from multiple angles rather than taking a one-size-fits-all approach.

Requirements

• Able to work comfortably in a warehouse setting, remaining on your feet for the duration of your shift.
• Capability to safely lift, push, pull, and carry packages that may involve heavy lifting (up to 50 lbs. unassisted).
• Willingness to work extended hours, including long shifts and overtime.
• Monday through Friday in addition to Saturdays if required (40+ hours per week).
• Ability to multitask and maintain attention to detail.
• A proactive, problem-solving mindset; not afraid to exercise independent judgment, yet equally comfortable seeking guidance when an issue arises.
• Reliable and dependable attendance
• Positive attitude and willingness to work
• Background check and drug screen required

Nice To Haves

• Prior experience in a warehouse, returns environment is a plus, but not required.

Responsibilities

• Evaluate & Process Returns: Assess returned merchandise
• Independent Decision Making: Use strong judgment to make independent decisions regarding product condition, restocking viability, and customer refunds.
• Follow Instructions & Learn: Carefully follow procedures, keep an organized and neat workspace, and actively ask questions whenever clarity is needed.
• System Navigation: Manage and navigate multiple computer windows. Computer literacy is an absolute MUST (Windows).
• Maintain Pace: Thrive in a high-volume, fast-paced seasonal environment to ensure daily targets are met without sacrificing quality or accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed