Day Triage RN

Chapters Health System • Tavares, FL

2d • Remote

About The Position

The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources. Chapters Health System is a progressive leader and premier health organization, dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community-based, not-for-profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates.

Requirements

• Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
• Minimum of one (1) year nursing experience
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Ability to effectively communicate in English (verbal and written)
• Excellent critical decision making and problem-solving skills
• Excellent clinical and assessment skills
• Ability to use equipment with visual and auditory mechanisms
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
• Strong patient service skills
• Information seeking / probing skills
• Accurate knowledge transfer
• Listening, understanding, and responding
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
• Ability to work in a cooperative team environment
• Able to exhibit a sense of urgency in daily work activities
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
• Available to work shifts to accommodate extended hours of operation as scheduled
• Ability to perform sedentary work with frequent interruptions
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
• Satisfactorily complete competency requirements for this position.

Nice To Haves

• hospice or hospital experience preferred
• bi-lingual in Spanish preferred

Responsibilities

• Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.
• Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services.
• Positively promotes and clearly explains benefits of Chapters Health System’s services.
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
• Provides reassurance to patients and families.
• Assists in finding solutions to their questions and/or recognizes the need for an in person visit.
• Coordinates or completes in person visit when needed/or requested.
• Assists the patient and family to achieve the desired comfort levels.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.
• During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.
• Performs other duties as assigned.
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with coworkers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Benefits

• Compensation Pay Range: $61,860.66 - $96,657.28
• Consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
• All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees