Datacenter Hardware Technician

General Dynamics Information Technology•USA NE Offutt AFB - Offutt AFB (NEC003), NE

11h•$31 - $43•Onsite

About The Position

The Datacenter Hardware Technician provides desk-side hardware deployments, replacements, troubleshooting, and lifecycle support in support of USSTRATCOM mission environments. The role supports secure enterprise IT services and network environments, including NIPRNet, SIPRNet, JWICS, and SAP/SAR. Work includes replacing and repairing desktop endpoints and related equipment; installing and validating peripherals; completing post-repair checks; and resolving hardware incidents in ServiceNow within service-level agreements. The technician also maintains endpoint inventory and configuration records in ServiceNow and the CMDB, including stock quantities, asset states, and user assignments. Responsibilities include recovering decommissioned equipment, processing retired hardware according to asset-disposition and security requirements, and keeping asset records and chain-of-custody documentation audit-ready. The position is onsite at Offutt AFB, Nebraska, and requires a Top Secret clearance with SCI eligibility.

Requirements

At least 3 years of related experience.
Associate of Arts/Associate of Science degree or equivalent experience.
Currently possess a Top Secret clearance and be eligible for SCI.
U.S. citizenship required.
ITIL 4 Foundation certification.
One of the following certifications: Cloud+, GICSP, SSCP, Security+, or CySA+.

Nice To Haves

Hands-on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.
Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.
Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.
Familiarity with NIST sanitization standards and secure decommissioning procedures.
Strong troubleshooting skills across hardware, software, networking, and system configuration layers.
Ability to maintain documentation, follow SOPs, and support high-tempo operational environments.
Excellent communication and customer service skills for direct interaction with mission operators.

Responsibilities

Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.
Conduct post-repair functionality checks to verify system stability, network connectivity, and peripheral integration.
Triage, manage, and resolve hardware incident tickets in ServiceNow within established service-level agreements.
Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow for endpoint devices and peripherals.
Update Configuration Item records, asset states, and assigned-user mappings to maintain CMDB integrity.
De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories.
Sanitize, sort, and process retired hardware according to asset-disposition and security compliance guidelines.
Update ServiceNow asset records to retired or disposed status and maintain audit-ready chain-of-custody tracking.

Benefits

401(k) with company match.
Comprehensive health and wellness packages, including medical, dental, and vision plan options.
Internal mobility team dedicated to helping employees own their careers.
Professional growth opportunities, including paid education and certifications.
Cutting-edge technology to learn from.
Paid vacation and holidays.
Paid time off plans including vacation, sick and personal time, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits, life insurance, and other insurance offerings.

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