Database Operations Manager

. Crane Worldwide Logistics .•Houston, TX

About The Position

The Database Operations Manager leads a team of Database Administrators and oversees operations across enterprise database environments. The role supports multiple database technologies, including Microsoft SQL Server, Oracle, MySQL, PostgreSQL, and cloud-native platforms. It is responsible for database reliability, security, performance, capacity, governance, and operational procedures, as well as backup, recovery, disaster recovery, high availability, and business continuity strategies. The manager leads database upgrades, migrations, modernization, and cloud adoption initiatives; collaborates with application development teams on database design, architecture, and deployments; and ensures database platforms meet security, audit, and regulatory requirements. The position also manages third-party vendor and managed service provider relationships, incident response and stakeholder communications, monitoring improvements, and project priorities using JIRA in an Agile-based format. Strong customer service, communication, documentation, analytical, organizational, and project management skills are required.

Requirements

Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.
7+ years of experience supporting and administering multiple database technologies in a multi-database enterprise environment.
3+ years of experience managing or leading a database administration team.
Experience with database high availability, replication, backup, recovery, and disaster recovery solutions.
Proven working experience managing enterprise database operations.
Strong understanding of database security, encryption, auditing, and access controls.
Ability to manage customer and other technological group relationships.
Self-starter attitude, with the ability to troubleshoot and independently research solutions.
Ability to work in a team environment.
High attention to detail and accuracy in managed and implemented solutions.
Good judgment during high-pressure situations.
Ability to step outside the normal role to address issues that may not directly relate to database systems.
Organizational and project management skills.
Excellent customer service, communication, and documentation skills.
Strong analytical skills and ability to solve complex technical problems.

Nice To Haves

Experience supporting on-premises and cloud-hosted database platforms.
Experience with database monitoring and automation platforms.
Microsoft SQL Server, Oracle, AWS, Azure, or equivalent database certifications.

Responsibilities

Manage a team of Database Administrators responsible for maintaining, monitoring, patching, securing, and remediating issues in enterprise database environments.
Lead operational support for Microsoft SQL Server, Oracle, MySQL, PostgreSQL, and cloud-native database platforms.
Manage database backup, recovery, disaster recovery, high availability, and business continuity strategies.
Oversee database performance tuning, capacity planning, and optimization initiatives.
Develop and maintain database governance, standards, and operational procedures.
Manage relationships with third-party vendors and managed service providers supporting database platforms.
Ensure strong incident response processes and keep stakeholders informed during database outages and performance events.
Maintain and improve monitoring practices to proactively identify and resolve issues before business impact occurs.
Lead database upgrade, migration, modernization, and cloud adoption initiatives.
Collaborate with application development teams on database design, architecture, and deployment strategies.
Ensure compliance with security, audit, and regulatory requirements related to database platforms.
Manage projects and priorities using JIRA in an Agile-based format.
Perform other duties as assigned.