Database and Systems Manager - American Shakespeare Center

Warren Whitney•Staunton, VA

2d•$45,000 - $48,000•Onsite

About The Position

The American Shakespeare Center (ASC) is seeking a Database and Systems Manager to steward its data and technology environment. The role oversees PatronManager, ASC's CRM and ticketing platform, along with reporting, integrations, and core systems. Reporting to and collaborating with the Executive Artistic Director, the manager partners with every department to maintain accurate data and support informed decisions. The position manages technology vendors and integrations, builds and maintains ticketed events and online ticketing tools, and uses sales and audience data to inform ticket pricing, discounts, and membership strategy. It also supports financial reconciliation and reporting, data-quality standards, technology policies and training, and administration of key operational systems. The role is full-time and primarily on-site at ASC in Staunton, Virginia, with flexibility in work hours and location. Occasional evening and weekend work is expected.

Requirements

At least 2 years of relevant experience administering databases, CRM, or IT systems.
Strong analytical and reporting skills, with the ability to turn data into clear recommendations.
Curiosity and initiative to solve problems independently.
Detail-oriented and tech-savvy approach.
Proven ability to communicate and collaborate across teams.

Nice To Haves

Experience with PatronManager or Salesforce.
Nonprofit or performing arts experience.
Experience with fundraising and/or ticketing systems.
Experience with data integrations and reporting tools.
Google Workspace or WordPress administration experience.
Higher education degree in a related field.

Responsibilities

Administer PatronManager, including data standards, user access, problem-solving, and staff training.
Manage technology vendor relationships, integrations, contracts, troubleshooting, and administration, including FormAssembly, Conga, iWave, STS Gift Cards, PatronPortal, and Vatic.
Build and maintain ticketed events, the public ticketing site, online forms, payment systems, and automated patron emails.
Shape ticket pricing, discounts, and membership strategy, including dynamic pricing, using sales and audience data.
Create and maintain dashboards and reports for leadership, the Board, and other departments.
Reconcile sales and revenue data with Finance, prepare monthly reporting, and support annual audit and budgeting processes.
Create and maintain ASC's data and technology policies and procedures, and train staff on their use.
Establish and enforce data-quality standards and conduct regular audits.
Lead administration of other key operational technologies, such as Google Workspace and WordPress.
Liaise with the external IT partner on administration of staff technology, assets, systems, and IT security.
Evaluate ASC's data and technology environment and recommend enhancements to leadership.