Database and Policy Coordinator
About The Position
Works under the general supervision of the Land Development Manager in the City Engineering Division to maintain the website data management system (Accela) for development plans and permitting requirements, and coordinates policy and procedures by maintaining and updating all standards, guidelines, and Standard Operating Procedures (SOPs) to reflect current engineering practices. Provides technical guidance, recommendations, and operational support for both internal and external Accela users to ensure efficient database use and workflow management. Manages database operations to ensure all deliverables meet division goals, specifications, and contract requirements. Implements and evaluates information management solutions to identify best practices and technologies that enhance productivity. Serves as the system architect for the division’s engineering plan and permit submittal processes by initiating workflows, monitoring submissions, and distributing permit inquiries, requests, and payments. Provides customer service support to 901 Portal (Accela) users, assisting them in navigating the engineering database and completing required steps in the permitting and standards process. Provides plan review assistance to the Engineering Division, private developers, and contractors, ensuring compliance with established requirements. Tracks and provides updates on project plan reviews submitted to City Engineering, maintaining accurate records of all Land Development Office (LDO) accounts and Accela inquiries. Guides private citizens through Accela-based requests and Land Development Office procedures. Provides direction and guidance related to Right-of-Way (ROW) requirements and issues. Creates and maintains engineering workflows within the Accela database to support continuous process improvement. Conducts quarterly reviews of all LDO policies and procedures to ensure ongoing compliance with current standards.
Requirements
- Proficiency with website data management systems, specifically Accela.
- Experience in maintaining and updating standards, guidelines, and Standard Operating Procedures (SOPs).
- Ability to provide technical guidance and operational support.
- Skills in workflow management and database operations.
- Experience in implementing and evaluating information management solutions.
- Knowledge of engineering plan and permit submittal processes.
- Customer service skills for assisting database users.
- Ability to provide plan review assistance and ensure compliance.
- Experience in tracking project plan reviews and maintaining records.
- Familiarity with Land Development Office procedures.
- Knowledge of Right-of-Way (ROW) requirements and issues.
- Experience in creating and maintaining engineering workflows.
- Ability to conduct policy and procedure reviews.
Responsibilities
- Maintain the website data management system (Accela) for development plans and permitting requirements.
- Coordinate policy and procedures by maintaining and updating all standards, guidelines, and Standard Operating Procedures (SOPs).
- Provide technical guidance, recommendations, and operational support for Accela users.
- Manage database operations to ensure deliverables meet division goals, specifications, and contract requirements.
- Implement and evaluate information management solutions.
- Serve as the system architect for engineering plan and permit submittal processes.
- Initiate workflows, monitor submissions, and distribute permit inquiries, requests, and payments.
- Provide customer service support to 901 Portal (Accela) users.
- Assist users in navigating the engineering database and completing permitting and standards processes.
- Provide plan review assistance to the Engineering Division, private developers, and contractors.
- Ensure compliance with established requirements.
- Track and provide updates on project plan reviews.
- Maintain accurate records of all Land Development Office (LDO) accounts and Accela inquiries.
- Guide private citizens through Accela-based requests and Land Development Office procedures.
- Provide direction and guidance related to Right-of-Way (ROW) requirements and issues.
- Create and maintain engineering workflows within the Accela database.
- Conduct quarterly reviews of all LDO policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
