Data & Systems Specialist

NWF•Reston, VA

3d•Hybrid

About The Position

The National Wildlife Federation (NWF) is seeking a Data & Systems Specialist to join its Data & Technology Department. This role operates at the intersection of data, systems, and stakeholder support, managing, maintaining, and optimizing data and business processes for NWF’s mission-critical supporter systems. The Specialist will serve as a vital resource for system users, developers, project managers, data analysts, and vendors, ensuring alignment with the organization’s fundraising, engagement, programmatic, and operational goals. Responsibilities include providing user support, managing process documentation, executing training plans to enhance user adoption, and ensuring the data hygiene, data governance, and integrity of supporter systems. The ideal candidate is proactive, detail-oriented, and an effective communicator.

Requirements

2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
2+ years experience serving as a support contact for CRM users, technical staff, and vendors.
2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks.
2+ years experience conducting data imports, exports, and validation activities for enterprise systems.
Strong analytical and problem-solving skills.
Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent.
Ability to manage multiple priorities while maintaining a positive outlook.
Excellent communication skills.
Comfortable sharing technical concepts in a way everyone can understand.
Ability to collaborate effectively with diverse teams and stakeholders.
Excellent organizational skills with strong attention to detail and accuracy.
Flexibility, reliability, determination, and a sense of humor.
A passion for continuous improvement and learning new technologies.
Willingness to adapt to changing organizational needs and proactively seek solutions.
Bachelor's degree from an accredited college or university.
Must be a U.S. citizen or have valid work authorization to work in the U.S.

Nice To Haves

Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery.
Experience with Salesforce nonprofit applications or Salesforce Administrator certification.
Experience implementing system data integrations and APIs.
Experience with Tableau or a similar reporting platform.
Experience working with complex data sets in SQL Server.

Responsibilities

Serve as primary administrator for the CRM database (Microsoft Dynamics), configuring fields, forms, views, automations, reports, dashboards, and user security permissions.
Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions.
Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors.
Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes.
Build queries and run reports to distribute to system stakeholders.
Serve as a backup for NWF’s Data Operations Manager to perform key functions when coverage is needed.
Manage the CRM support inbox, acting as the primary point of contact for CRM-related questions and feedback.
Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization.
Regularly meet with CRM super users and gather feedback to improve functionality and data processes.
Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications.
Create and maintain documentation related to system usage, processes, and connections across systems.
Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests from supporters.
Monitor and manage data integrity tasks for NWF’s supporter data.
Conduct regular data integrity checks to identify and resolve any data issues.
Perform data management tasks such as data imports, exports, appends, and merges.
Research, develop, and maintain data governance policies for NWF’s supporter data, ensuring compliance with applicable organization and policy standards.
Partner with cross-functional teams and data owners (e.g., development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements.
Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities.
Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting.
Help evaluate and adopt emerging technologies – including AI-powered tools – to enhance productivity.