Data & Systems Specialist

National Wildlife Federation•RESTON, VA

4d•$60,000 - $70,000•Hybrid

About The Position

The National Wildlife Federation is seeking a Data & Systems Specialist to join their Data & Technology Department. This role focuses on managing, maintaining, and optimizing data and business processes for NWF’s mission-critical supporter systems. The specialist will serve as a key resource for system users, developers, project managers, data analysts, and vendors, ensuring alignment with the organization’s fundraising, engagement, programmatic, and operational goals. Responsibilities include providing user support, managing process documentation, executing training plans to enhance user adoption and optimization, and ensuring data hygiene, data governance, and integrity of supporter systems. The ideal candidate is proactive, detail-oriented, and an effective communicator.

Requirements

2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
2+ years experience serving as a support contact for CRM users, technical staff, and vendors.
2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks.
2+ years experience conducting data imports, exports, and validation activities for enterprise systems.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities while maintaining a positive outlook.
Excellent communication skills.
Ability to collaborate effectively with diverse teams and stakeholders.
Excellent organizational skills with strong attention to detail and accuracy.
Flexibility, reliability, determination, and a sense of humor.
A passion for continuous improvement and learning new technologies.
Willingness to adapt to changing organizational needs and proactively seek solutions.
Bachelor's degree from an accredited college or university.
Must be a U.S. citizen or have valid work authorization to work in the U.S.

Nice To Haves

Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery.
Experience with Salesforce nonprofit applications or Salesforce Administrator certification.
Experience implementing system data integrations and APIs.
Experience with Tableau or a similar reporting platform.
Experience working with complex data sets in SQL Server.

Responsibilities

Serve as primary administrator for the CRM database (Microsoft Dynamics), configuring fields, forms, views, automations, reports, dashboards, and user security permissions.
Troubleshoot system issues and partner with stakeholders to identify and deploy solutions.
Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors.
Create and perform quality assurance testing scripts for functionality enhancements or bug fixes.
Build queries and run reports for system stakeholders.
Serve as a backup for NWF’s Data Operations Manager.
Manage the CRM support inbox, acting as the primary point of contact for CRM-related questions and feedback.
Provide hands-on support to CRM users, addressing database questions, data inquiries, and technical issues.
Regularly meet with CRM super users to gather feedback and improve functionality and data processes.
Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications.
Create and maintain documentation related to system usage, processes, and system connections.
Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests.
Monitor and manage data integrity tasks for NWF’s supporter data, conducting regular checks to identify and resolve issues.
Perform data management tasks such as data imports, exports, appends, and merges.
Research, develop, and maintain data governance policies for NWF’s supporter data.
Partner with cross-functional teams and data owners to align system capabilities with organizational requirements.
Develop and implement strategies for improving operational efficiency.
Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting.
Help evaluate and adopt emerging technologies, including AI-powered tools.