Data Systems Specialist
About The Position
The Council of State Governments (CSG) is seeking a Data Systems Specialist for its Lexington, KY office. This role offers flexibility to work from home part of the week. The Data Systems Specialist is responsible for first-tier operational systems support for CompactConnect, a data system used to administer multiple occupational licensure compacts. This role is essential in maintaining system reliability, supporting jurisdiction onboarding, and ensuring smooth operations across an AWS-based infrastructure. The role serves as a bridge between technical operations and stakeholder needs and contributes to the continuous improvement of capabilities while providing member outreach and engagement, planning and executing virtual and in-person convenings, stakeholder management, and contributions to various group projects and team activities. The role may also represent CSG constituents in external forums. The Data Systems Specialist is a service-oriented role that allows for exercise of independent judgment under the direction of a CSG Product Manager.
Requirements
- Minimum Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
- 2+ years of experience in technical operations or system administration
- Experience with all the following: AWS services, particularly CloudWatch, Cognito, and console operations; database management/monitoring tools; version control systems (Git/GitHub); command line interfaces and scripting tools; security monitoring and logging platforms; troubleshooting web applications and API issues
- Understanding of database concepts and basic NoSQL query capabilities
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
Nice To Haves
- Experience with Git/GitHub for configuration management
- Knowledge of security monitoring and incident response procedures
- Experience with CLI tools and scripting
- Understanding of multi-state regulatory frameworks
- Experience with healthcare or regulatory compliance systems
- Familiarity with occupational licensing processes
Responsibilities
- Monitor application performance, system health, and database status while investigating technical issues using cloud console tools and responding to system alerts.
- Assist clients with system configuration, onboarding processes, and user account management including password resets, authentication issues, and access permissions.
- Support bulk data imports, trouble shoot processing issues, monitor security metrics and incidents, and maintain compliance with established security procedures.
- Maintain technical documentation, create knowledge base content, manage support requests, and collaborate with development teams on system enhancements.
- Collaborate with the internal and external stakeholders and other consultants on relevant products.
- Participate in efforts to plan, coordinate and execute policy workshops, online webinars, technical tours, state visits, and delegations for state elected officials and staff.
- Assist in the administration of collaborative projects aimed at addressing issues of top concern to state officials in one or more states.
- Coordinate and collaborate with national organizations, researchers and national policy experts in carrying out work on collaborative projects.
- Prepare concise written responses to requests for information by members of the legislative, executive and judicial branches.
- Develop and manage relationships with state officials and policymakers, including legislative and other governmental contacts.
- Provide direct outreach to CSG members.
- Assist with planning and executing regional and/or national conference programs and meetings.
- Develop and expand a knowledge base on local, state and federal policy, processes and programming, and other relevant policy topics and best practices.
- Assist with grant and proposal development.
- Contribute to CSG newsletters and other communication pieces.
- Travel overnight and for varying lengths to fulfill duties and responsibilities as needed (expected maximum of 10 nights per year).
- Perform other assigned responsibilities and duties to support the overall mission of the organization.
Benefits
- medical
- dental
- vision
- retirement
- paid time off
- PSLF eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
