Data Systems Manager

Empire Justice Center•Rochester, NY

1d•Hybrid

About The Position

The Data Systems Manager supports Empire Justice Center’s organizational data systems, data collection and reporting practices, and key program operations. Reporting to the Senior Manager for Grants & Data Systems, the Manager helps administer and improve systems including Salesforce, LegalServer, SharePoint, SalsaCRM, and related platforms. The role provides system training and user support, promotes consistent and effective data collection across the organization, and prepares reports, dashboards, and analytical tools for program management, grant reporting, organizational evaluation, and decision-making. The position also supports a new project by helping design reimbursement systems and processes, tracking deliverables, reporting to internal teams and funders, and communicating with participating organizations. Travel to and work in the Albany or Rochester Telesca Center office is required to meet client and organizational needs. The position is eligible for a hybrid work request under organizational policy. This is a full-time role with a flexible 35-hour work week. The organization describes its mission as providing legal services and advocacy for marginalized, low-income individuals and families across New York.

Requirements

At least 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.
Experience working with relational databases, CRM systems, or case management platforms.
Demonstrated ability to collect, analyze, and present data.
Ability to communicate effectively with people with varying levels of technical knowledge and experience.
Strong organizational, project management, and problem-solving skills.
Excellent communication skills.
Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
Experience in and commitment to working with marginalized communities.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and PowerPoint, and ability to learn and adapt to other applications.
Proficiency with Adobe and other document management systems, including scheduling appointments, managing calendars and documents, and supporting collaborative workflows.
Comfort and commitment working with people from marginalized communities.

Nice To Haves

Experience in a legal services, nonprofit, advocacy, or public interest organization.
Experience with Salesforce or similar CRM systems.
Experience with SharePoint and other Microsoft 365 tools.
Knowledge of legal case management systems.
Experience developing and delivering trainings, presentations, or user support.
Experience developing dashboards, reports, and performance metrics.
Understanding of data governance and data quality best practices.

Responsibilities

Assist with administration and ongoing optimization of organizational data systems, including Salesforce, SharePoint, Legal Server, SalsaCRM, and related platforms.
Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement system improvements.
Serve as a primary staff resource for system usage, data entry practices, and troubleshooting.
Develop and maintain system documentation, user guides, and standard operating procedures.
Provide system training and onboarding to users.
Work with the Senior Manager for Grants & Data Systems to develop and implement processes for consistent, accurate, and meaningful data collection across programs and offices.
Monitor data quality and conduct regular audits to support data integrity and compliance with organizational standards.
Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.
Collect and share program data required for grant reports and funder requests.
Create reports, dashboards, and analytical tools for program management, executive leadership, and Board reporting.
Support program and organizational evaluation activities.
Identify opportunities to improve data practices, reporting processes, and workflow efficiency.
Participate in organizational initiatives and special projects.
Assist in designing efficient systems and processes for reimbursing organizations for relevant work.
Facilitate tracking and reporting of deliverables to the internal team and funder.
Communicate with organizations about project requirements, missing documentation, and project performance.
Work with the assigned supervisor and participate in regular supervision meetings, including workplan development and grant deliverable management.
Travel to and work in the Albany or Rochester Telesca Center office as required to meet client and organizational needs.
Perform administrative and other support-related duties, and other duties assigned by the supervisor or needed by the organization.
May supervise other practice group members if needed.