Data Systems Manager

Empire Justice Center•Rochester, NY

2d•$57,999 - $60,998•Hybrid

About The Position

The Data Systems Manager supports Empire Justice Center’s organizational data systems, data collection and reporting practices, and key program operations. Reporting to the Senior Manager for Grants & Data Systems, the Manager helps administer and improve systems including Salesforce, LegalServer, SharePoint, and related platforms; provides training and user support; and works with staff to promote consistent and effective data collection and use across the organization. The role also prepares reports, dashboards, and analytical tools to support program management, grant reporting, organizational evaluation, and decision-making. The position requires travel to and work in either the Albany or Rochester Telesca Center office to meet client and organizational needs. It is eligible for a hybrid work request under the organization’s policy. The role has a flexible 35-hour full-time work week. The Manager also supports new project administration, including systems and processes for reimbursing organizations, tracking deliverables, and communicating project requirements and performance. The position requires a high level of comfort and commitment to working with people from marginalized communities. Staff participate in organizational initiatives and may perform administrative and other support duties to serve clients and fulfill the organization’s mission. All positions may supervise other practice group members if needed.

Requirements

At least 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.
Experience working with relational databases, CRM systems, or case management platforms.
Demonstrated ability to collect, analyze, and present data.
Ability to communicate effectively with people with varying levels of technical knowledge and experience.
Strong organizational, project management, and problem-solving skills.
Excellent communication skills.
Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
Experience in and commitment to working with marginalized communities.
Proficiency with Microsoft 365 Suite, including Outlook, Word, Excel, Teams, SharePoint, and PowerPoint, and ability to quickly learn and adapt to other applications.
Proficiency with Adobe and other document management systems, including scheduling appointments, managing calendars and documents, and supporting collaborative workflows.
High level of comfort and commitment to working with people from marginalized communities.

Nice To Haves

Experience working in a legal services, nonprofit, advocacy, or public interest organization.
Experience with Salesforce or similar CRM systems.
Experience with SharePoint and other Microsoft 365 tools.
Knowledge of legal case management systems.
Experience developing and delivering trainings, presentations, or user support.
Experience developing dashboards, reports, and performance metrics.
Understanding of data governance and data quality best practices.

Responsibilities

Assist with administration and ongoing optimization of organizational data systems, including Salesforce, SharePoint, Legal Server, SalsaCRM, and related platforms.
Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement system improvements.
Serve as a primary resource for staff on system usage, data-entry practices, and troubleshooting.
Develop and maintain system documentation, user guides, and standard operating procedures.
Provide system training and onboarding to users.
Develop and implement processes that promote consistent, accurate, and meaningful data collection across programs and offices.
Monitor data quality and conduct regular audits to ensure data integrity and compliance with organizational standards.
Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.
Collect and share programmatic data required for grant reports and funder requests.
Create reports, dashboards, and analytical tools for program management, executive leadership, and Board reporting.
Support program and organizational evaluation activities.
Identify opportunities to improve data practices, reporting processes, and workflow efficiency.
Participate in organizational initiatives and special projects.
Assist in designing efficient systems and processes to reimburse organizations for relevant work.
Facilitate tracking and reporting to the internal team and funder on deliverables.
Communicate with organizations about project requirements, missing documentation, and project performance.
Work closely with the assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management.
Perform administrative and other support-related duties as needed to serve clients and fulfill the organization’s mission; undertake other duties as assigned.
Travel to and work in the Albany or Rochester Telesca Center office to meet client and organizational needs.