Data Systems Manager

Empire Justice Center•Albany, NY

1d•Hybrid

About The Position

The Data Systems Manager supports Empire Justice Center’s organizational data systems, data collection and reporting practices, and key program operations. Reporting to the Senior Manager for Grants & Data Systems, the Manager helps administer and improve systems including Salesforce, LegalServer, SharePoint, and related platforms; provides system training and user support; and works with staff to promote consistent, effective data collection and use across the organization. The role also prepares reports, dashboards, and analytical tools to support program management, grant reporting, organizational evaluation, and decision-making. The position requires travel to and work in the Albany or Rochester Telesca Center office to meet client and organizational needs. It is eligible for a hybrid work request under the organization’s policy. The role has a flexible 35-hour full-time work week and includes work on systems administration, data analysis and reporting, organizational improvement, and administration of a new project. The Manager reports to the Senior Manager for Grants & Data Systems and may supervise other practice group members if needed.

Requirements

At least 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.
Experience working with relational databases, CRM systems, or case management platforms.
Demonstrated ability to collect, analyze, and present data.
Ability to communicate effectively with people who have varying levels of technical knowledge and experience.
Strong organizational, project management, and problem-solving skills.
Excellent communication skills.
Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
Experience in and commitment to working with marginalized communities.
Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, SharePoint, and PowerPoint, and ability to quickly learn and adapt to other applications.
Proficiency with Adobe and other document management systems, including the ability to schedule appointments, manage calendars and documents, and support collaborative workflows.
Must demonstrate a high level of comfort and commitment to working with people from marginalized communities.

Nice To Haves

Experience working in a legal services, nonprofit, advocacy, or public interest organization.
Experience with Salesforce or similar CRM systems.
Experience with SharePoint and other Microsoft 365 tools.
Knowledge of legal case management systems.
Experience developing and delivering trainings, presentations, or user support.
Experience developing dashboards, reports, and performance metrics.
Understanding of data governance and data quality best practices.

Responsibilities

Assist with administration and ongoing optimization of organizational data systems, including Salesforce, SharePoint, LegalServer, SalsaCRM, and related platforms.
Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement system improvements.
Serve as a primary resource for staff on system usage, data entry practices, and troubleshooting.
Develop and maintain system documentation, user guides, and standard operating procedures.
Provide user training and onboarding related to organizational systems.
Develop and implement processes that promote consistent, accurate, and meaningful data collection across programs and offices.
Monitor data quality and conduct regular audits to ensure data integrity and compliance with organizational standards.
Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.
Collect and share program data required for grant reports and funder requests.
Create reports, dashboards, and analytical tools to support program management, executive leadership, and Board reporting.
Support program and organizational evaluation activities.
Identify opportunities to improve data practices, reporting processes, and workflow efficiency.
Participate in organizational initiatives and special projects.
Assist in designing efficient systems and processes to reimburse organizations for relevant work.
Facilitate tracking and reporting to the internal team and funder on deliverables.
Communicate with organizations about project requirements, missing documentation, and project performance.
Work with the assigned supervisor and participate in regular supervision meetings, including workplan development and grant deliverable management.
Perform administrative and other support-related duties as needed to serve clients and fulfill the organization’s mission, and perform other duties as assigned.
Travel to and work in the Albany or Rochester Telesca Center office as required to meet client and organizational needs.