Data Systems Manager

Empire Justice Center•City of Albany, NY

2d•$57,999 - $60,998

About The Position

Empire Justice Center is a statewide legal services organization serving marginalized low-income individuals and families across New York through direct legal representation, litigation, legislative advocacy, and training. The Data Systems Manager supports the organization’s data systems, data collection and reporting practices, and program operations. Reporting to the Senior Manager for Grants & Data Systems, the Manager helps administer and improve systems such as Salesforce, LegalServer, SharePoint, and SalsaCRM; provides staff training and user support; and promotes consistent, effective data collection and use. The role also produces reports, dashboards, and analytical tools for program management, grant reporting, organizational evaluation, and decision-making. The position includes administration of a new project involving systems and processes for reimbursing organizations, tracking deliverables, and communicating with participating organizations. Travel to and work in either the Albany or Rochester Telesca Center office is required to meet client and organizational needs. The position may request hybrid work under organizational policy. The role offers a flexible 35-hour full-time work week and requires working closely with an assigned supervisor, participating in regular supervision meetings, and taking on administrative and other support duties as needed.

Requirements

At least 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.
Experience working with relational databases, CRM systems, or case management platforms.
Demonstrated ability to collect, analyze, and present data.
Ability to communicate effectively with people with varying levels of technical knowledge and experience.
Strong organizational, project management, and problem-solving skills.
Excellent communication skills.
Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
Experience in and commitment to working with marginalized communities.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and PowerPoint, and ability to quickly learn and adapt to other applications.
Proficiency with Adobe and other document management systems, including the ability to schedule appointments, manage calendars and documents, and support collaborative workflows.
Travel to and work in the Albany or Rochester Telesca Center office is required.
Submit a complete application with a resume, writing sample, and contact information for three professional references, including one supervisor.

Nice To Haves

Experience in a legal services, nonprofit, advocacy, or public interest organization.
Experience with Salesforce or similar CRM systems.
Experience with SharePoint and other Microsoft 365 tools.
Knowledge of legal case management systems.
Experience developing and delivering trainings, presentations, or user support.
Experience developing dashboards, reports, and performance metrics.
Understanding of data governance and data quality best practices.

Responsibilities

Assist with administration and ongoing optimization of Salesforce, SharePoint, LegalServer, SalsaCRM, and related platforms.
Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement system improvements.
Serve as a primary resource for staff on system usage, data entry practices, and troubleshooting.
Develop and maintain system documentation, user guides, and standard operating procedures.
Provide system-related user training and onboarding.
Develop and implement processes that promote consistent, accurate, and meaningful data collection across programs and offices.
Monitor data quality and conduct regular audits to ensure data integrity and compliance with organizational standards.
Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.
Collect and share programmatic data for grant reports and funder requests.
Create reports, dashboards, and analytical tools for program management, executive leadership, and Board reporting.
Support program and organizational evaluation activities.
Identify opportunities to improve data practices, reporting processes, and workflow efficiency.
Participate in organizational initiatives and special projects.
Assist in designing efficient systems and processes to reimburse organizations for relevant work.
Facilitate tracking and reporting to the internal team and funder on deliverables.
Communicate with organizations about project requirements, missing documentation, and project performance.
Work closely with the assigned supervisor and participate in regular supervision meetings, including workplan development and grant deliverable management.
Perform administrative and other support-related duties to serve clients and fulfill the organization’s mission, and take on other duties as assigned.