Data Systems and Technology Manager

Advance Pathways • Aurora, CO

2d • Onsite

About The Position

The Data Systems and Technology Manager oversees the organization’s data systems, technology infrastructure, reporting, and operational processes. The role ensures reliable technology, accurate data, and efficient systems to support program operations and service delivery. As the primary internal resource for technology, HMIS, data integrity, and reporting, the manager combines strategic oversight with hands-on technical support, vendor coordination, and collaboration across departments to meet organizational, operational, and compliance needs.

The manager administers and supports HMIS/COHMIS, maintains data quality and reporting, and develops reports, dashboards, and performance measures. The role also manages organizational technology and IT systems, improves operational workflows and documentation, collaborates with program staff, supports compliance and funding reports, and identifies technology solutions to improve service delivery and client outcomes.

Requirements

• Experience in data management, information technology, systems administration, analytics, or a related field.
• Proficiency in Microsoft 365, including Excel, Teams, SharePoint, and OneDrive.
• Experience developing reports, dashboards, and data analysis tools.
• Working knowledge of computer hardware, network connectivity, printers, peripherals, and workstation configuration.
• Strong organizational, project management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, priorities, and competing deadlines.
• Ability to work independently and collaborate effectively across departments.
• Ability to maintain confidentiality and appropriately safeguard sensitive employee, guest, and organizational information.
• Commitment to improving outcomes for individuals experiencing homelessness.
• Ability to design practical, scalable workflows and translate data into clear, actionable insights for diverse audiences.
• Comfort with hands-on technical and operational problem-solving; collaborative, approachable, detail-oriented, adaptable, and resourceful.

Nice To Haves

• Experience administering or supporting HMIS/COHMIS or similar client management and reporting systems.
• Experience coordinating with external IT vendors or managed service providers.

Responsibilities

• Administer and support HMIS/COHMIS, ensuring data accuracy, quality, and compliance with HUD, coordinated entry, and applicable reporting requirements.
• Develop and maintain reports, dashboards, and KPIs tracking program performance, guest progression, housing outcomes, service engagement, and organizational impact.
• Analyze data and provide actionable insights and reports to leadership, funders, and community partners.
• Train and support staff on data entry, reporting procedures, and system workflows.
• Manage and support staff computers, shared devices, digital signage, network infrastructure, VOIP phone systems, and Microsoft 365 tools.
• Administer SharePoint, Teams, and OneDrive, and oversee user access, permissions, and IT onboarding and offboarding.
• Develop SOPs, documentation, and troubleshooting resources; serve as the primary escalation point for IT-related issues.
• Design and improve operational systems for shelter and day center intake and core services, including mail, hygiene, and laundry.
• Develop standardized workflows and SOPs, and build tools for incident reporting, staff activity tracking, and inventory and asset management.
• Partner with case managers, peer support staff, and program leaders; support the launch and scaling of programs and services.
• Ensure data systems and technology align with service delivery needs and bridge communication between frontline staff and technical systems.
• Ensure compliance with federal, state, and local reporting requirements; prepare reports and presentations for leadership, funders, and public partners.
• Support grant applications and reporting by providing accurate program data and outcomes.
• Identify and implement technology solutions that enhance service delivery, including exploring telehealth platforms, EMRs, and automation systems.
• Lead efforts to improve operational efficiency, data visibility, and client outcomes.

Benefits

• Paid time off plan beginning at 3 weeks (15 days) per year; the posting also describes PTO starting at two weeks per year.
• Sick time accrued at one hour for every 30 hours worked.
• 403(b) retirement savings plan with a 3% employer match, subject to a vesting schedule.
• 10 paid holidays annually.
• Comprehensive medical, vision, and dental insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed