Data Support Specialist

Lehigh Valley Health Network•Allentown, PA

2d•Onsite

About The Position

Supports the management of documents received within PFS; ensures that documents are indexed, scanned, and distributed to the appropriate parties. Processes incoming mail for distribution and responds to information requests from external parties.

Requirements

High School Diploma/GED
2 years experience in document processing in a healthcare setting or 5 years experience in a healthcare Revenue Cycle
Ability to effectively communicate with the team, attorney offices, supervisors, and vendors.
Ability to make appropriate, intelligent decisions, responding politely with courtesy.
Ability to use logic and reasoning of alternative solutions, conclusions or approaches to resolution of a problem.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook).
Strong analytical and follow-up skills.
Successful completion of DOE within 3 months of hire.

Nice To Haves

Associate’s Degree Healthcare Administration, Finance or Business

Responsibilities

Opens, sorts, and distributes mail to the appropriate areas within Patient Financial Services.
Processes requests from attorney's office, both written and over the telephone, regarding patient balances to ensure proper authorization is received prior to the release of information.
Receives and reviews correspondence to ensure they are properly prepared for scanning in a timely manner taking the steps necessary to notate the Hospital Account Receivable number or Medical Record number on the document.
Provides support to Patient Financial Services as it relates to document retention and retrieval.
Coordinates sending and retrieval of boxes to storage facility in a timely and accurate manner.
Assists with the identification of work flow and process improvements to enhance the scanning and document distribution process.