Data Specialist

Legal Services of Eastern Missouri Inc•St. Louis, MO

2d•$60,000 - $68,000•Hybrid

About The Position

Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm providing free legal assistance to people with low income or low opportunity, is hiring a full-time Data Specialist. LSEM uses LegalServer, a cloud-based case management system, to manage information and documents related to clients, volunteer lawyers, cases, organizations, outreach, projects, case outcomes, and advocate timekeeping. The Data Specialist will administer and optimize LegalServer to support executive, administrative, user, and client-related data needs, including internal management, grant management, and reporting. The role develops and maintains dashboards, queries, and other tools to analyze and present case and advocacy data in accessible formats; reviews client and case data for regulatory and funder compliance; and trains staff on system functionality and best practices. The position works with advocates and non-legal staff, reports to the IT Director, and assists with other applications and IT projects as needed.

Requirements

Excellent analytical and evaluative skills.
Computer proficiency in Microsoft Office Suite, particularly mastery of Excel.
Strong attention to detail, accuracy, and presentation.
Curiosity about emerging technology and demonstrated interest in finding better ways to use available tools.
Ability to plan and deliver training for users in all positions.
Excellent oral and written communication skills, including the ability to explain technical concepts to non-technical staff.
Ability to work independently and prioritize competing requests in a diverse, dynamic workplace.
Strong interpersonal skills, flexibility, and ability to work effectively in a high-pressure environment in a mission-driven organization.
High school diploma or equivalent.

Nice To Haves

Experience with LegalServer or a similar case management system, particularly in a legal aid, nonprofit, or law firm environment.

Responsibilities

Provide day-to-day administration of LegalServer.
Maintain and update LegalServer configuration to meet grant and program requirements, and implement and explain system changes to staff as needed.
Provide technical support, configuration, training, and assistance to internal LegalServer users.
Assist management with developing policies and protocols for case management system use.
Manage onboarding of new users to the case management system.
Communicate with LegalServer developer PSTI to resolve problems, prioritize issues, and support national development and enhancement efforts.
Engage with the national LegalServer stakeholder community.
Evaluate and analyze internal and external data for planning, program development and assessment, resource development, grant reporting, and other activities and IT projects.
Develop and maintain dashboards, queries, and reports presenting case and advocacy data in understandable formats.
Regularly review internal data integrity for internal and regulatory compliance with funding requirements.
Respond to staff and management requests for data and reports, clarify needs with requesters, and prepare results in usable formats, including data for grant reports.
Review LegalServer enhancements, modules, and features to determine their utility for LSEM in consultation with internal users and assess their impact on users.
Evaluate artificial intelligence features in LegalServer and integrated tools, and support responsible adoption consistent with Legal Services’ policies and client confidentiality obligations.
Identify and implement process automation opportunities across LegalServer and other systems.
Support other legal applications used across the organization.
Complete assigned tasks on IT projects led by the IT Director.
Deliver technology training to staff.
Perform other duties as assigned.