Data Services Manager

Community First Credit Union • Neenah, WI

7h

About The Position

Reporting to the SVP of IT, the Data Services Manager is a player-coach who leads a team of data analysts, database professionals, and reporting specialists. The role focuses on accurately and securely delivering data and meaningful insights to the business. The manager contributes to the credit union’s data governance process and data strategy, and has primary oversight of database management, data analysis, data conversion, data standards, internal report creation, and the organization’s data visualization tools. The role also helps ensure clean data is delivered to and received from internal and external partners and vendors, and that data files are produced accurately.

The Data Services Manager leads the Data Services team and provides daily and strategic guidance. The role designs, manages, and maintains data and reporting technology, collaborates with staff to improve data support, helps develop data management and reporting strategies, and facilitates data needs for system implementation and business-line and enterprise reporting. The manager is expected to communicate and embody CFCU’s mission, core values, and core purpose.

Requirements

• At least 5 years of work experience, with proven effectiveness and deep technical knowledge of banking system data and reporting technologies.
• Proven ability to develop, improve, and document repeatable processes and procedures and successfully lead others.
• Knowledge of core banking systems and their associated data structures.
• Functional knowledge of foundational, new, and emerging reporting technologies, systems, and resources in the industry.
• Strong analytical and organizational skills.
• Strong verbal and written communication skills.
• Ability to mentor and motivate staff, directly and indirectly.
• Ability to work in direct professional contact with a wide variety of staff.
• Ability to travel locally and work irregular hours, including nights, weekends, and holidays, if needed.
• Ability to create and manage multiple concurrent projects involving resources beyond a single team.
• Ability to organize, prioritize, and work accurately under pressure to meet CFCU’s needs.
• Must be bondable.

Nice To Haves

• Bachelor’s degree in a related field; a combination of education and experience will also be considered.
• Certifications such as Certified Analytics Professional.
• Experience or functional knowledge involving Oracle, MS SQL, SSRS, SSAS, business intelligence tools, and big data solutions.

Responsibilities

• Communicate, live out, and lead the CFCU mission statement, core values, and core purpose.
• Lead the Data Services team and provide daily and strategic guidance.
• Provide secure, reliable, efficient, and user-friendly data that supports CFCU’s and its members’ short- and long-term objectives.
• Design, manage, and maintain CFCU data and reporting technology used to support business operations and members.
• Collaborate with staff inside and outside the department to provide data support and improvements benefiting staff or Credit Union members.
• Assist in developing strategies and plans for data management and reporting services that support business needs and objectives.
• Assist with system implementation planning by facilitating data needs for business-line and enterprise reporting.
• Provide oversight of database management, data analysis, data conversion, data standards, internal report creation, and data visualization tools.
• Help ensure clean and accurate data files are delivered to and received from internal and external partners and vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager