Manager, Data & Compliance Services

The YMCA of South Florida•Miami, FL

1d•Onsite

About The Position

The Manager, Data & Compliance Services oversees the department’s data systems, reporting workflows, documentation compliance processes, and data integrity practices related to family outcomes and program performance. The role ensures accurate, complete, and timely data submissions to funders and internal stakeholders, and supports alignment of documentation with service delivery standards. In coordination with the Senior Manager, Family Impact Services, the Manager may provide limited direct family support or temporary case coverage when operational needs require. The Manager supervises part-time data support staff, provides training on data entry, reporting, quality standards, and compliance expectations, and supports onboarding of new or temporary data personnel. The role collaborates with department leadership and service staff on reporting needs, data quality, audit readiness, and performance information used for decision-making. It may also involve community outreach and occasional visits to program or school sites. The primary work setting is an office, with daily visits to program or school sites. Employment is at-will. Candidates must satisfactorily clear a Level II fingerprint background screening and pass a drug test; medical marijuana cards are not accepted as an exemption. The YMCA of South Florida is an Equal Opportunity employer.

Requirements

High school diploma required.
Minimum 2 to 3 years of experience in data entry, data management, compliance reporting, or related operations.
Experience with spreadsheets and word processing tools.
Strong attention to detail, documentation discipline, and ability to manage deadlines.
Strong problem-solving skills and ability to troubleshoot discrepancies across multiple data sources.
Demonstrated professionalism, confidentiality, and integrity.
Valid driver’s license.
Adult/Child CPR and First Aid certification.
Any required compliance training or certifications, as applicable.
Ability to meet the stated physical demands, including range of body motion, manual and finger dexterity, and eye/hand coordination; corrected vision and hearing to the normal range are required.
Ability to satisfactorily clear a Level II fingerprint background screening and pass a drug test.

Nice To Haves

College education preferred.
Comfort with databases and reporting systems strongly preferred.
Experience in grant-funded youth development or human services environments preferred.
Any required compliance training or certifications, as applicable.

Responsibilities

Oversee daily data entry systems and reporting workflows supporting family services and outcome reporting.
Develop, maintain, and refine standardized data procedures, data dictionaries, and internal guidance.
Ensure participant records, service entries, outcomes, and required fields meet funder reporting requirements and internal standards.
Create and maintain reporting timelines and internal checkpoints to ensure deadlines are met.
Conduct routine data audits to identify missing data, errors, duplication, and inconsistencies.
Research and resolve data discrepancies with advocates and leadership.
Document audit findings, corrective actions, and process improvements.
Provide technical support and guidance to staff on data entry and documentation-related system issues.
Maintain grant-required files and documentation related to reporting and compliance processes.
Support audit preparation through file reviews, evidence compilation, reporting exports, and corrective action follow-up.
Ensure confidentiality and secure data handling practices, including applicable access controls.
Supervise part-time data support staff, including assigning work, training, and providing performance feedback.
Train staff on reporting workflows, data entry procedures, quality standards, and compliance expectations.
Support onboarding for new data staff and temporary support personnel.
Partner with the Senior Manager, Family Impact Services to align documentation standards with reporting requirements.
Provide regular reporting updates to the Director, including trend summaries, quality issues, risks, and recommended improvements.
Support department-wide performance reporting requests and internal data needs for leadership decision-making.
Provide limited direct family support, such as assistance with public benefits applications or temporary case coverage, when operational needs require and in coordination with the Senior Manager and Director.
Participate in community outreach events, resource fairs, school functions, and local engagement opportunities to promote program awareness and increase enrollment, as needed.
Maintain confidentiality of all information reviewed, processed, or filed.
Perform additional responsibilities established by the Director, Family Impact & Data Services.