Manager, Data & Compliance Services

YMCA•Miami, FL

2d•Hybrid

About The Position

The Manager, Data & Compliance Services is responsible for the department’s data systems, reporting workflows, documentation compliance processes, and data integrity practices tied to family outcomes and program performance. This role ensures accuracy, completeness, and timely submission of required data to funders and internal stakeholders. The Manager ensures accuracy, completeness, and timely submission of required data to funders and internal stakeholders, while supporting documentation alignment with service delivery standards. This role partners closes with the Senior Manager, Family Impact Services to provide limited direct family support or temporary case coverage when operational needs require.

Requirements

High School Diploma required; college preferred.
Minimum 2 to 3 years experience in data entry, data management, compliance reporting, or related operations.
Experience with spreadsheets and word processing tools required; comfort with databases and reporting systems strongly preferred.
Experience in grant-funded youth development or human services environments preferred.
Strong attention to detail, documentation discipline, and ability to manage deadlines.
Strong problem-solving skills and ability to troubleshoot discrepancies across multiple data sources.
Demonstrated professionalism, confidentiality, and integrity.
Valid Driver’s License.
Adult/ Child CPR & First Aid certified.
Any required compliance training/certifications as applicable.

Nice To Haves

College preferred.
Comfort with databases and reporting systems strongly preferred.
Experience in grant-funded youth development or human services environments preferred.

Responsibilities

Oversee daily data entry systems and reporting workflows supporting family services and outcome reporting.
Develop, maintain, and refine standardized data procedures, data dictionaries, and internal guidance to support consistency.
Ensure participant records, service entries, outcomes, and required fields meet funder reporting requirements and internal standards.
Create and maintain calendarized reporting timelines and internal checkpoints to ensure deadlines are consistently met.
Conduct routine data audits to identify missing data, errors, duplication, or inconsistencies.
Research and resolve data discrepancies in collaboration with advocates and leadership.
Document findings, corrective actions, and process improvements resulting from audits.
Provide technical support and guidance to staff on data entry and documentation-related system issues.
Maintain grant-required files and documentation related to reporting requirements and compliance processes.
Support audit preparation through file reviews, evidence compilation, reporting exports, and corrective action follow-up.
Ensure confidentiality and secure data handling practices are followed, including access controls where applicable.
Supervise part-time data support staff, including work assignment, training, and performance feedback.
Train staff on reporting workflows, data entry procedures, quality standards, and compliance expectations.
Support onboarding processes for new data staff or temporary support personnel.
Partner with the Senior Manager, Family Impact Services to align documentation standards with reporting requirements.
Provide regular reporting updates to the Director, including trend summaries, quality issues, risks, and recommended improvements.
Support department-wide performance reporting requests and internal data needs tied to leadership decision-making.
May provide limited direct family support, including assistance with public benefits applications or temporary case coverage, when operational needs require, in coordination with the Senior Manager and Director.
May participate in community outreach events, resource fairs, school functions, and local engagement opportunities to promote program awareness and increase enrollment.
Maintain confidentiality of all information reviewed, processed, or filed.
Perform additional responsibilities established by the Director, Family Impact & Data Services.