Data Operations Specialist

Epic IO Technologies

23d • Remote

About The Position

The Data Operations Specialist provides dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative, while owning the day-to-day Smart Workflow automation, reporting, and data quality work that keeps operational data reliable across the business. This role partners closely with the Platform Architect and cross-functional teams (Sales, Marketing, Operations, Billing) to build and scale workflow automation, resolve data-related tickets, and support ongoing platform and reporting needs.

Requirements

• Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
• Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
• Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.
• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
• Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions.
• Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.
• Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness.
• Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs.

Nice To Haves

• Experience partnering with a data or platform architect on system builds.
• Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink.
• Experience using AI/LLM tools (e.g., Copilot) for workflow development or debugging.
• Experience supporting telecom, IoT, or connectivity operations data.

Responsibilities

• Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
• Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
• Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.
• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
• Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions.
• Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.
• Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness.
• Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed