Data Labeling Analyst III

TEKsystems • Menlo Park, CA

6d • $20 - $25 • Remote

About The Position

We are seeking detail-oriented contractors to support labeling and quality assurance for Large Language Model (LLM) training focused on Premier Partner Support. The role involves training AI models to detect and understand policy guidelines, particularly those concerning account name changes. High-quality and consistent labeling will contribute to the effectiveness of AI-driven protection systems.

The position is a contract role based remotely. Candidates must be able to work in a fast-paced environment with multiple priorities and deadlines. The pay range is $20.00–$25.00 per hour; individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Subject to eligibility and applicable plan terms, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave.

Requirements

• At least 4 years of experience in data labeling, quality assurance, or a related field.
• Excellent communication skills and perfect English writing and speaking skills.
• Strong attention to detail and ability to maintain high accuracy in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Knowledge of social media platforms, account structures, and enforcement policies.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice To Haves

• Direct experience in operational support and a strong understanding of policy guidelines.
• Familiarity with Facebook platforms, policy enforcement, or integrity problems.
• Experience with AI/ML model training or machine-learning data annotation.
• Technical skills such as experience with annotation tools, providing feedback to engineering teams, or basic scripting.
• Prior experience with vendor management or quality calibration.
• Certification or training in content moderation or data labeling.

Responsibilities

• Label and annotate data related to Premier Partner Support, including account change approvals, denials, policy exceptions, and related abuse, for LLM training.
• Maintain accuracy and consistency while adhering strictly to labeling guidelines and policies.
• Collaborate with internal teams to create and maintain golden sets for quality control and model calibration.
• Identify and report patterns or trends in account-change support requests that may indicate policy violations or require exceptions, informing model improvements.
• Participate in vendor-site calibration and quality assurance processes as needed.
• Provide actionable feedback to tooling and engineering teams to improve labeling workflows and annotation tools.
• Communicate with internal stakeholders to align on labeling standards and quality expectations.
• Contribute to process improvements and documentation for labeling workflows.
• Stay current on policy changes, labeling guidelines, and industry best practices related to account changes.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and applicable terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility and applicable terms.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility and applicable terms.
• Short- and long-term disability coverage, subject to eligibility and applicable terms.
• Health Spending Account (HSA), subject to eligibility and applicable terms.
• Transportation benefits, subject to eligibility and applicable terms.
• Employee Assistance Program, subject to eligibility and applicable terms.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed