Data Imaging Assistant

COUNTRY Financial•Bloomington, IL

About The Position

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role Responsible for prepping, scanning and/or indexing a wide variety of documents for client accounts, internal business partners and inbound checks, in accordance with established business processes and service level agreements. Operates and maintains automated mail opening equipment and high-speed imaging hardware to capture and store documents electronically in various systems for later retrieval. Decisions complex items using multiple systems to analyze and interpret client intent. Performs quality checks on scanned documents to ensure a high degree of clarity and readability. How does this role make an impact? - Opens mail; sorts, prepares and batches documents; and scans prepared document batches according to business rules outlined for various systems and each line of business (e.g., Claims, Life/Health, Property Casualty, Investment Services, Cash Processing) and document type (e.g., policy changes, new business documentation, inbound checks). - Researches, analyzes and obtains accurate information (e.g., policy/claim/account numbers, relevant procedures) regarding unidentified payments and other items received. Communicates with clients, financial representatives and third-party businesses as needed to resolve.- Obtains accurate data from scanned and electronic documents. Enters data, indexes files and stores them in appropriate databases.- Complies with appropriate company and/or regulatory guidelines. - Completes exception processing for various workflows and lines of business. - May perform general equipment set-up, troubleshooting and maintenance as needed.

Requirements

This is an entry level support role, which does not require previous experience.

Responsibilities

Opens mail; sorts, prepares and batches documents; and scans prepared document batches according to business rules outlined for various systems and each line of business (e.g., Claims, Life/Health, Property Casualty, Investment Services, Cash Processing) and document type (e.g., policy changes, new business documentation, inbound checks).
Researches, analyzes and obtains accurate information (e.g., policy/claim/account numbers, relevant procedures) regarding unidentified payments and other items received. Communicates with clients, financial representatives and third-party businesses as needed to resolve.
Obtains accurate data from scanned and electronic documents. Enters data, indexes files and stores them in appropriate databases.
Complies with appropriate company and/or regulatory guidelines.
Completes exception processing for various workflows and lines of business.
May perform general equipment set-up, troubleshooting and maintenance as needed.