Imaging Data Technician

Ancestry•Lehi, UT

5d•Hybrid

About The Position

The Imaging Data Technician is responsible for maintaining the organization and accuracy of Ancestry's image files throughout the production pipeline. This role involves managing metadata, file naming conventions, and imports to transform raw scans into finalized digital assets for Ancestry's archive partners and website users. This position utilizes Ancestry's imaging tools, ticketing systems, and databases to ensure that each file is accurately labeled, mapped, and technically compliant. Additional responsibilities include managing multiple tasks across concurrent projects, monitoring interdepartmental workflow connections, and resolving technical issues as they arise. Success in this role requires strong technical aptitude, a systems-oriented mindset, and a comprehensive understanding of file movement within interconnected workflows.

Requirements

Strong project coordination skills — able to manage multiple concurrent workstreams, track status and dependencies, and drive issues to closure without constant oversight.
Skilled at facilitating communication across technical and non-technical partners, maintaining accurate status updates, and documenting decisions and actions.
Strong technical aptitude with proven ability to troubleshoot across systems, files, and pipelines.
Working knowledge of MySQL or comparable databases; comfortable writing and modifying queries.
Intermediate Excel proficiency (pivot tables, lookups, basic data validation).
Experience navigating ticketing systems (Workfront, Jira, or similar) in a production environment.
Detail-oriented and organized, with clear written and verbal communication.
Self-directed and dependable across competing priorities.
Able to lift up to 50 lbs when handling physical media

Nice To Haves

Experience with metadata management, digital asset management (DAM), or structured content workflows.
Interest in archives, libraries, digitization, or family history research.
Prior experience with ingestion pipelines, ETL processes, or content mapping in a production environment.
Familiarity with scripting (Python, SQL, shell) for data validation or batch operations.

Responsibilities

Build and maintain mapping configurations that route content into Ancestry's proprietary imaging systems.
Apply and validate metadata, naming conventions, and file structures to ensure content meets technical specifications and downstream searchability requirements.
Monitor production pipelines and diagnose issues across mapping, web crawls, SFTP transfers, and ingestion workflows.
Coordinate concurrent projects and workstreams — tracking status, surfacing blockers, managing dependencies, and driving issues to resolution.
Manage ticket queues (Workfront) from intake to close — triaging reprocess requests, investigating root causes, and tracking resolution through completion.
Process digital image hard drives by validating data integrity, reconciling import records, and resolving ingestion or mapping errors.
Query databases (MySQL or comparable) to investigate discrepancies, verify ingestion results, and support error resolution.
Prepare and verify digital delivery packages, confirming metadata accuracy, file structure, and documentation before transfer to archival partners.
Partner with project managers, support teams, and cross-functional groups to coordinate handoffs, improve processes, and document workflows.
Handle physical media drives — shipping, receiving, and inventory — with proper chain-of-custody documentation.
Perform additional duties and special projects as assigned by the Imaging Operations Manager or Content Production Manager.