Data Entry Technician - Customer Relations (Overnight)

Guardian Pharmacy Services Management•Atlanta, GA

15d•Onsite

About The Position

Guardian Pharmacy of Atlanta is hiring a Data Entry Technician to enter and process prescriptions in the pharmacy operating system with speed and accuracy. The role also communicates with customers by telephone and responds promptly and courteously to their needs. This is an overnight position based in Marietta, Georgia. The technician processes new, refill, and cycle medication orders; supports timely dispensing and delivery deadlines; and follows up with doctors’ offices as needed. The role requires accurate documentation, attention to detail, and proficiency with pharmacy systems. As needed, the technician may also assist with filing completed orders, packaging and filling medications, inventory, and profiling orders for medical records. Guardian describes its work as providing customized, technology-enabled medication management solutions for healthcare organizations serving seniors and people with complex care needs. The company promotes a fast-paced, team-oriented, diverse, and inclusive environment.

Requirements

High school diploma or GED, as required by state regulations.
Pharmacy technician license, certification, or registration, as required by state regulations.
At least 2 years of related experience; an advanced degree may substitute for experience.
Advanced computer skills.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
Quality-minded approach, including seeking out errors and asking questions when information appears inaccurate.
Work ethic and integrity aligned with company philosophy.
Ability to plan ahead and manage time efficiently.
Ability to analyze causes and solve problems at strategic and functional levels.
Ability to work effectively and collaboratively with team members.
Ability to work flexible hours, including weekends, holidays, and overtime; Saturdays as needed.
Availability for overnight hours.

Nice To Haves

National Pharmacy Technician Certification (PTCB) preferred.
Experience with a pharmacy operations system preferred.

Responsibilities

Enter new and refill prescriptions into the operating system accurately and promptly to help eliminate dispensing errors.
Triage incoming fax prescriptions to support timely dispensing.
Record proper computer notes and cycle-fill coding.
Calculate or verify the correct dosage based on the prescription.
Respond to customer calls with care, understanding, and courtesy; route calls as appropriate.
Complete all prescriptions assigned for processing during the regular shift.
Receive, evaluate, process, and follow up with doctors’ offices on assigned refills.
Develop proficiency in pharmacy systems, including document imaging and the legacy pharmacy operating system.
As needed, assist with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.
Learn and develop cycle processes to meet delivery deadlines.
Maintain data-entry records for cycle medication and fill requests, and process renewals and new cycle orders as applicable.
Perform other essential functions and duties as assigned.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision coverage for full-time employees working 30 or more hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid basic life and Accidental Death & Dismemberment insurance.
Company-paid long-term disability and optional short-term disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program (EAP).
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.