Data Entry Technician - Customer Relations (Overnight)
About The Position
Guardian Pharmacy of Atlanta is seeking a Data Entry Technician to enter and process prescriptions in the pharmacy operating system with speed and accuracy, while communicating courteously with customers by telephone. The role supports timely and accurate dispensing, prescription processing, refill follow-up, and cycle medication workflows. The position is based in Marietta, Georgia, and works overnight hours. The technician may also assist as needed with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing. The role requires attention to detail, independent problem-solving, teamwork, and the ability to meet strict deadlines in a fast-paced environment.
Requirements
- High school diploma or GED, as required by state regulations.
- Pharmacy Technician license, certification, or registration, as required by state regulations.
- At least 2 years of related experience; an advanced degree may substitute for experience.
- Advanced computer skills.
- Ability to work independently and meet deadlines.
- Ability to solve problems with minimal direction.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
- Quality-minded approach, including willingness to identify errors and ask questions when information appears inaccurate.
- Ability to work flexible hours, including weekends, holidays, and overtime; Saturdays as needed.
Nice To Haves
- National Pharmacy Technician Certification (PTCB) preferred.
- Experience with a pharmacy operations system preferred.
Responsibilities
- Enter new and refill prescriptions into the operating system accurately and promptly to help eliminate dispensing errors.
- Triage incoming fax prescriptions to support timely dispensing.
- Ensure appropriate computer notes and cycle-fill coding are entered.
- Calculate or verify the correct dosage based on each prescription.
- Respond to customer calls with care, understanding, and courtesy, routing calls as appropriate.
- Complete all prescriptions assigned for processing during the regular shift.
- Receive, evaluate, process, and follow up with doctors’ offices on assigned refills.
- Develop proficiency with pharmacy systems, including document imaging and the legacy pharmacy computer operating system.
- Assist as needed with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.
- Learn and maintain cycle workflows to meet delivery deadlines; maintain data-entry records for cycle medication and fill requests, and process medication renewals and new cycle orders as applicable.
- Perform other essential functions and duties as assigned.
Benefits
- Competitive pay.
- 401(k) with company match.
- Medical, dental, and vision benefits for full-time employees working 30 or more hours per week.
- Health Savings Accounts and Flexible Spending Accounts.
- Company-paid basic life and Accidental Death & Dismemberment insurance.
- Company-paid long-term disability and optional short-term disability.
- Voluntary employee and dependent life, accident, and critical illness coverage.
- Dependent Care Flexible Spending Accounts.
- Employee Assistance Program (EAP).
- Guardian Angels employee assistance fund.
- Paid holidays and sick days.
- Vacation benefits based on years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
