Data Entry Specialist

Carvana • Baltimore, MD

6d • Onsite

About The Position

The Data Entry Specialist supports the transition of vehicle ownership from Carvana to customers by handling administrative vehicle registration work. This includes reviewing documents, completing registration processes, maintaining customer records, and coordinating paperwork with state and county licensing departments and the local DMV. The role is an in-person, full-time hourly position at a market location and is part of the Title and Registration team.

Training lasts one week, is paid at the full-time hourly rate, and requires demonstrated proficiency to graduate. Time off cannot be granted during training. After training, employees are assigned a shift based on business needs. The team operates Monday through Friday between 7:00 AM and 6:00 PM, with work possibly including holidays. Hours may fluctuate with business needs and seasonal volume, and overtime may be required depending on sales volume. The primary schedule is five days per week, eight hours per day; other schedule options depend on business needs.

Starting pay is $19.00 per hour. The posting describes performance-based pay growth at six, 12, and 24 months. The position requires regular, consistent attendance in the office; remote work is not allowed.

Requirements

• At least 1 year of work experience in an administrative or data entry capacity.
• High school diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information accurately.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
• Ability and willingness to learn new things and apply that learning successfully.
• Ability to maintain composure and solve problems efficiently during escalated situations with a solution-oriented mindset.
• Critical-thinking skills and ability to make appropriate judgment calls.
• Regular, consistent attendance in the office; remote work is not allowed.
• Ability to obtain notary status based on state-specific requirements, as needed.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Bachelor’s degree.
• Internship or volunteer experience.
• Certification(s).

Responsibilities

• Process, finalize, and mail customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
• Work closely with the local DMV by picking up, receiving, and filing paperwork.
• Update customer records to keep information current.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Perform other duties as assigned.

Benefits

• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Student loan repayment programs.
• Employee stock purchase plan discount.
• Company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Nine company-paid holidays, including the employee’s birthday.
• Internal growth and professional development opportunities.
• Tuition reimbursement.
• Onsite kitchen with snacks and regular team lunches.
• Discounts from over 700,000 retailers through the Access Perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED