Data Entry Specialist

TEKsystems•Renton, WA

26d•$23 - $25•Onsite

About The Position

The Dealer Support Specialist provides high-quality customer service to dealership customers in a structured, case-based environment. The position manages web-based customer cases, processes dealer orders, and provides end-to-end support throughout the order lifecycle. Using Salesforce, Microsoft Outlook, and internal order management systems, the specialist ensures accurate order entry, resolves shipment issues, and communicates professionally with customers in writing. The role is a contract position based fully onsite in Renton, Washington.

Requirements

Customer service experience involving issue resolution and customer support.
Ability to resolve complex customer situations independently without scripts or step-by-step instructions.
Demonstrated critical-thinking and analytical abilities in managing customer cases and order-related issues.
Strong problem-solving skills and sound decision-making in fast-paced, structured environments.
Excellent written communication and professional email correspondence skills.
Strong computer proficiency and ability to navigate multiple applications and systems simultaneously.
Exceptional attention to detail and accuracy in order entry, documentation, and case management.
Ability to learn complex systems, processes, and workflows quickly.
Strong organizational and time-management skills, including managing multiple priorities and work queues.
Ability to work independently in a structured, process-driven environment and adhere to procedures.
Comfort using Salesforce, Microsoft Outlook, and internal order management platforms.

Nice To Haves

Salesforce experience, particularly with case management and web-based customer support.
Experience in order management, order processing, or customer operations.
Experience supporting customers through ticketing, case management, or email-based service environments.
Experience in logistics, supply chain, manufacturing, transportation, distribution, automotive, or dealer support organizations.
Bachelor's degree completed or in progress.
Experience adhering to detailed procedures and standard operating processes.
Ability to learn new systems and processes quickly and apply that knowledge consistently.
Comfort balancing repetitive tasks with critical thinking and problem-solving.
Ability to manage multiple priorities and work queues while maintaining quality and accuracy.
Strong customer-first mindset focused on complex issue resolution and clear, timely communication.
Dependable, detail-oriented, and highly organized work style.
Ability to work through ambiguity and determine solutions independently without constant direction.

Responsibilities

Process and accurately enter dealer orders received through Salesforce web cases.
Manage customer orders throughout the lifecycle, from initial entry through shipment and delivery.
Communicate proactively in writing with dealers about order status, shipping and tracking, product availability, lead times, delivery expectations, product programs, and pricing policies.
Negotiate vendor lead times and product availability based on dealer needs, urgency, and business constraints.
Research and resolve shipment issues, including delayed, expedited, and special-order requests.
Coordinate with internal teams and external vendors to provide accurate information and resolve customer cases.
Use Salesforce and internal systems to document, track, and manage customer cases.
Provide high-volume customer support primarily by email and other written channels using Microsoft Outlook.
Follow established processes, procedures, and system requirements in a structured environment.
Independently resolve complex customer situations and use critical thinking and sound judgment to manage orders, priorities, and work queues.
Participate in special projects and operational initiatives as assigned.