Data Entry Specialist

HealthFirst•Mukilteo, WA

18h

About The Position

This position is responsible for entering and processing sales orders. The Data Entry Specialist understands HealthFirst Sales Operations processes and procedures to ensure customer orders are submitted accurately and on time for processing and shipment, while meeting applicable quality standards. The role works with the Production team and other departments to troubleshoot issues. The position also supports customer order and returns follow-through, customer kit file maintenance, license verification, backorder processing, order scanning and filing, mail processing, and the preparation of daily metrics and reports. It may involve communicating directly with online customers to clarify orders and share information about backorders.

Requirements

Minimum of 1 year of customer service experience or equivalent is preferred.
Proficiency in the use of computers and software.
Excellent organizational and time-management skills.
Detail-oriented work skills.
Ability to prioritize and multitask efficiently without sacrificing accuracy.
Interpersonal skills, including conflict resolution, confidentiality, attentive listening, emotional control, and openness to others' ideas.
Oral communication skills, including clear speaking, listening and seeking clarification, responding to questions, and participating in meetings.
Commitment to accuracy, thoroughness, quality improvement, and applying feedback.
Ability to meet productivity standards, complete work in a timely manner, and work quickly.

Nice To Haves

Prior experience entering technical or custom sales orders is a plus.
General education, vocational training, and/or on-the-job training.

Responsibilities

Accurately enter and process sales orders in a timely manner.
Research company data systems, email, and the internet, and consult appropriate personnel to solve problems.
Follow sales orders and returns through to completion and work with appropriate parties to resolve issues quickly.
Update customer kit files.
Verify customer licenses.
Release or void backorders.
Pick up orders from Sales and Customer Service/Sales.
Communicate directly with online customers to clarify orders and report backorders found in their orders.
Scan and file daily sales orders.
Sort incoming mail and mail invoices.
Create daily metrics and reports as needed.
Work with the Production team and other departments to troubleshoot issues.