Data Entry Specialist

LifeStream•San Bernardino, CA

27d•$18 - $28•Onsite

About The Position

The Data Entry Specialist, described in the position summary as the Collections Evaluation (CE) Specialist, reviews donor and donation reports and investigates and reconciles discrepancies involving donor deferrals, duplicate donors, donor merges, blood types, and demographic or registration information. The role helps ensure donor information is correct in LifeStream’s blood establishment computer system (BECS). It also reviews errors and exceptions in transfers from the automated donor history questionnaire system and enters donor information offline when manual cards are used or critical information did not transfer. Additional data entry includes donor reactions in the repository and collection deviations in the deviation management system. The position requires courteous, professional, and timely service to internal and external customers, strong problem-solving, and the ability to manage a high volume of work accurately. Work is performed under a supervisor who sets objectives, priorities, and deadlines, provides help with unusual situations, and evaluates completed work for soundness, appropriateness, and policy compliance. The work environment is standard office conditions with minimal health and safety risks.

Requirements

High school diploma or GED.
Two years of experience in a related or similar position.
Strong data-entry and computer skills.
Ability to maintain a high level of accuracy and attention to detail.
Ability to remain task-oriented and maintain confidentiality.
Ability to work independently and seek direction when needed.
Effective communication with internal and external customers, including communicating complex issues clearly and concisely.
Ability to process a large volume of work, handle multiple tasks, organize work, and prioritize.
Effective problem-solving and independent thinking.
Ability to analyze data, recognize aberrant results, and take appropriate action.
Ability to maintain accurate, legible, complete records and documentation.
Ability to evaluate situations and processes objectively.
Integrity to admit an error or possible error that could result in release of an unsafe product.
Ability to perform all essential duties satisfactorily.
Must undergo a pre-employment drug test following a conditional offer.

Nice To Haves

Blood banking and/or laboratory experience preferred.

Responsibilities

Review donor and donation reports and investigate and reconcile discrepancies.
Evaluate potential duplicate donors, contact donors to determine whether records match, and merge donor data in BECS as needed.
Perform merges for donors with permanent deferrals or deferrals.
Follow up with Medical Surveillance to determine whether Post Donation Information (PDI) is needed for ineligible donors.
Investigate temporary or permanent deferrals and enter deferrals into BECS.
Review the Donor-ID to BECS report and follow up on listed errors.
Enter donation information offline and complete overrides as needed.
Assist with donor blood type discrepancy investigations.
Perform donor status changes.
Enter lot releases manually in BECS as needed.
Enter statistical data using Microsoft Word or Microsoft Excel.
Assist with preparing, executing, and distributing monitoring and auditing reports.
Review paperwork completed by other department staff.
Review the Donor Identification Change report for appropriate changes.
Assist with training on Data Processing procedures.
Enter donor and donation deviations into the deviation management system.
Enter donor reactions recorded on manual forms into the Donor-ID reaction repository.
May help improve Standard Operating Procedures (SOPs).
File paperwork according to record-retention timeframes.
Provide courteous, professional, and timely service to internal and external customers and team members.
Perform other duties as assigned.