Data Entry Specialist

Carvana•Lexington, SC

5d•Onsite

About The Position

The Data Entry Specialist supports the transition of vehicle ownership from Carvana to its customers by handling administrative tasks related to vehicle registration. This includes reviewing documents, completing registration processes, and helping ensure a smooth customer car-buying experience. The role works in person at a market location as part of the Title and Registration team and requires regular attendance in the office; remote work is not available. This is a full-time, hourly position. Hours may fluctuate with business needs and seasonal volume, and overtime may be required depending on sales volume. Training lasts one week, is paid at the full-time hourly rate, and does not allow time off. After training, the employee is assigned a shift based on business needs. Team operating hours are generally 7:00 AM–6:00 PM, Monday through Friday, and may include holidays; operating hours may change. The primary schedule is five days per week, eight hours per day, though other schedules may be determined by business need. Starting pay is $16.00 per hour. The posting describes performance-based opportunities for hourly increases over time: $1.00 or more per hour at six months, $2.00 or more per hour at 12 months, and $4.00 or more per hour at 24 months. It also lists benefits and perks including a Carvana-matched 401(k), company-paid healthcare premiums, dental and vision benefits, wellness and pet-care savings programs, paid time off and holidays, student loan repayment programs, an employee stock purchase plan discount, tuition reimbursement, overtime opportunities during busy seasons, onsite amenities, and retailer discounts.

Requirements

At least one year of work experience in an administrative or data entry capacity.
High school diploma, GED, or equivalent education.
Ability to manage, organize, and reconcile multiple sources of information accurately.
Ability to handle multiple tasks and priorities effectively.
Professional written and verbal communication skills.
Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
Willingness and ability to learn new things and apply that learning successfully.
Ability to maintain composure and problem-solve efficiently during escalated situations with a solution-oriented mindset.
Critical-thinking skills and ability to make appropriate judgment calls.
Regular, consistent in-office attendance; remote work is not allowed.
Ability to obtain notary status based on state-specific requirements, as needed.
Ability to read, write, speak, and understand English.

Nice To Haves

Bachelor’s degree.
Internship or volunteer experience.
Certifications; the company values personal and professional development.

Responsibilities

Process, finalize, and mail customer vehicle registrations.
Review customer paperwork for accuracy.
Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
Work closely with the local DMV by picking up, receiving, and filing paperwork.
Update customer records to keep information current.
Interact with team members across different lines of the business.
Assist Specialists and other employees with customer follow-up.
Input, cross-reference, and retrieve data from multiple internal and external databases.
Maintain detailed notes in a customer tracking system.
Perform other duties as assigned.