Data Conversion Specialist
About The Position
The Data Conversion Specialist leads customer data migrations to Playlist, ensuring data mapping is accurate and systems are configured correctly for each client. The role partners with Engineering and Product to address data issues, tests mappings in the Playlist platform, identifies bugs, and coordinates internal resolution or customer follow-up. The specialist guides customers in aligning their business objectives with Playlist products by applying the implementation framework and best practices. They build customer trust through product knowledge, provide training and implementation support, respond professionally to escalations, and maintain accurate customer account records using department tools and processes.
Requirements
- At least 2 years of customer service experience.
- Strong time-management and organizational skills, with a track record of meeting internal and external deadlines.
- Clear, professional verbal and written communication skills for a wide range of audiences.
- Active listening skills to understand and resolve customer questions.
- Ability to write clear procedures in response to customer questions.
- Knowledge of current wellness industry practices, or the ability to learn quickly in real time.
Nice To Haves
- Training or teaching experience.
- Comfort with web and mobile technologies.
- Familiarity with CRM tools, Microsoft tools, and internet-based software.
Responsibilities
- Lead customer data migrations to Playlist and ensure data mapping is accurate.
- Partner with Engineering and Product to resolve data issues and configure the system for each client.
- Test data mapping in the Playlist platform, identify bugs, and flag them for internal resolution or customer follow-up.
- Guide customers in aligning their business objectives with Playlist products using the implementation framework and best practices.
- Build customer trust and confidence through product knowledge and solve problems using product and onboarding logic.
- Provide training and implementation support that meets department expectations, procedures, and KPIs.
- Work with teams and leadership to resolve customer escalations while maintaining responsive, professional communication.
- Maintain accurate customer account records using department tools and processes.
Benefits
- The total compensation package may include benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
