Data Collection Technician

Tacit•San Francisco, CA

1d•Onsite

About The Position

We are looking to hire a Data Collection Technician who has a strong blend of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish. Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism. Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail. Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time. Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols. Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention. This is a full-time position at our location in either San Francisco or San Jose.

Requirements

Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
Must be comfortable working in a fast-paced environment.
Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
Excellent attention to detail and organizational abilities.
Comfortable staying alert and responsive during long shifts.
Technically proficient and quick to learn new systems.
Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

Nice To Haves

Prior experience in customer service, hospitality, research, or lab operations.
Experience with scheduling or data management platforms.
Interest in human-computer interaction, psychology, or research operations.

Responsibilities

Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.