Data Center Technician - Memphis
About The Position
We are seeking skilled Datacenter Hardware Technicians to manage break/fix operations, ensuring seamless operations of Dell servers in a fast-paced environment. This role requires hands-on technical expertise, with an emphasis on hardware repair, rack and stack, and troubleshooting. The ideal candidate is comfortable working onsite in a dynamic datacenter environment, managing tickets, and collaborating with a team to resolve hardware issues quickly and efficiently. This role requires 100% onsite presence in Memphis, TN, with no remote work options. Ability to perform hands-on hardware repairs, lift heavy equipment, and work in a physically demanding environment.
Requirements
- MUST be a current US citizen who resides in the Memphis, TN metro area
- Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
- Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
- Strong troubleshooting abilities to quickly identify and resolve hardware issues.
- Excellent communication skills and the ability to provide customer service in a technical environment.
- Ability to lift 65 pounds and work at height on a ladder.
- Strong focus on precision and quality in all tasks.
Nice To Haves
- Familiarity with Nvidia hardware and networking interfaces is a plus.
- Understanding of basic network troubleshooting and configurations.
- Experience reading and interpreting Linux logs for hardware diagnostics.
- Command-line experience in Linux for basic system navigation and troubleshooting.
- Familiarity with RoCE (RDMA over Converged Ethernet) network protocols.
Responsibilities
- Perform hands-on maintenance, troubleshooting, and hardware replacement (e.g., GPUs, NICs, memory, etc.) for Dell servers and related equipment.
- Track and manage service tickets, prioritizing and resolving issues in a timely manner.
- Diagnose and resolve hardware failures, leveraging expertise in server components and systems.
- Provide clear and effective communication with team members and internal customers, ensuring a smooth experience.
- Lift up to 65 pounds, work on ladders, and perform physically demanding tasks in the datacenter.
- Work efficiently with other technicians and departments to meet deployment goals and resolve technical issues.
- Ensure all repairs and tasks are completed to a high standard, maintaining precision and quality.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- Vision plan
- Dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance
- Short and Long-Term disability
- Critical Illness insurance
- Matching 401(k) plan
- Discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- Generous amount of PTO and Holidays
- Education Assistance Program is available after 12 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
