Data Center Technician (f/m/d)

IONOS EN•Lenexa, KS

1d•Hybrid

About The Position

The Data Center Technician maintains and supports server, storage, network, power, and cooling systems to help prevent data loss and equipment damage and to maintain a 99.999% uptime environment. The role involves hands-on installation, assembly, troubleshooting, cabling, inventory tracking, safety and security, and coordination with internal teams, customers, vendors, and subcontractors. The position is anticipated to primarily work 7:00 AM–3:30 PM, but the data center operates multiple shifts and the role may work a rotating schedule in a 24/7 environment, including nights, weekends, holidays, and on-call duties. Local and domestic travel is required, with potential international travel for support and training. The role is based in the Lenexa office on a hybrid basis, or more as needed to perform essential responsibilities.

Requirements

High school diploma, GED, or equivalent work experience.
Hands-on experience working with computer hardware.
CompTIA A+ certification, Network+ certification, or equivalent hands-on hardware hobbyist experience.
Strong spoken and written communication skills.
Fundamental understanding of how computer hardware components work together, including motherboards, CPUs, RAM, SSDs/HDDs, and power supplies.
General knowledge of Windows and Linux operating systems and office suites such as Word and Excel.
Valid driver’s license and ability to travel to other Kansas City-area locations using company-provided transportation.
Ability to perform the essential responsibilities in the Lenexa office on a hybrid basis, or more as needed.
Ability to use a computer and telephone for extended periods to communicate and create or access information verbally and digitally.
Ability to lift up to 50 pounds of computer or related equipment.
Ability to climb and stand on a ladder as needed.
Ability to use hands and fingers to manipulate computer equipment with fine detail.
Ability to stand, bend, stretch, reach, kneel, and crawl as needed.
Ability to regularly sit or stand for extended periods.

Nice To Haves

Teamwork experience in a 24/7 rotational shift work environment.

Responsibilities

Rack, stack, and physically assemble servers and network equipment.
Troubleshoot and diagnose enterprise servers and network equipment.
Install and document network cabling, including Ethernet and fiber.
Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed.
Maintain safety and security protocols and clean work environments within the data center.
Escort subcontractors and vendors as needed.
Track hardware inventory and assets using internal tools.
Identify assets within the RMA period and provide them to Provisioning for replacement.
Ensure appropriate power and cooling for IT equipment through installation of PDUs, blanking plates, sealed floor tiles, and cold aisle containment zones.
Collaborate with domestic and international customers or support teams using internal ticketing systems.
Meet ticket-resolution SLAs to provide timely solutions to customers.
Travel locally and domestically to maintain equipment at colocations, and potentially travel internationally for support and training.
Work a rotational schedule in a 24/7 environment, including nights, holidays, weekends, and on-call duties, while maintaining punctual attendance and attentiveness to the schedule.
Contribute to the internal knowledge base and keep documentation up to date.
Participate in change management, including rack defragmentation, IT equipment moves, and planned events.
Perform other duties assigned by the Data Center Service Team Leader or Head of Operations.