Data Center Technician (f/m/d)

IONOS EN•Lenexa, KS

1d•Hybrid

About The Position

The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally in the data center rack-and-stack environment. The role helps prevent data loss and equipment damage and supports a 99.999% uptime environment. The position is based in the Lenexa office on a hybrid basis, or more onsite as needed to perform essential responsibilities. The anticipated primary schedule is 7:00 AM–3:30 PM, but the data center operates multiple shifts and the role may include a rotational schedule in a 24/7 environment, including nights, holidays, weekends (typically approximately every seven weeks), and on-call duties. Local and domestic travel to colocation sites is required, with potential international travel for support and training.

Requirements

High school diploma, GED, or equivalent work experience.
1–2 years of experience in an IT role emphasizing hardware and/or infrastructure.
A+ or Network+ certification, or equivalent work experience.
Strong spoken and written communication skills.
Prior experience with hardware brands such as HP, Dell, EMC, Supermicro, IBM, and Seagate.
General knowledge of Windows and Linux operating systems and office suites such as Word and Excel.
Valid driver’s license and ability to travel to other Kansas City-area locations using company-provided transportation.
Ability to perform the job’s essential responsibilities in the Lenexa office on a hybrid basis, or more onsite as needed.
Ability to use a computer and telephone for extended periods to communicate and create or access information verbally and digitally.
Ability to lift up to 50 pounds of computer or related equipment.
Ability to climb and stand on a ladder as needed.
Ability to use hands and fingers to manipulate computer equipment with fine detail.
Ability to stand, bend, stretch, reach, kneel, and crawl as needed.
Ability to regularly sit or stand for extended periods.

Nice To Haves

Teamwork experience in a 24/7 rotational shift-work environment.

Responsibilities

Prepare, assemble, and install racks, servers, storage, and network equipment.
Diagnose servers, storage, and network equipment in lab and production environments, including repairs by swapping chassis or components such as HDDs, RAM, CPUs, and RAID controllers.
Install and document network connectivity cabling, including Ethernet and fiber.
Assist Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed.
Maintain safety and security protocols and clean work environments within the data center.
Escort subcontractors and vendors as needed.
Track hardware assets using internal tools and identify assets within the RMA period for replacement through Provisioning.
Ensure appropriate power and cooling for IT equipment by installing PDUs and blanking plates, sealing floor tiles, and maintaining cold aisle containment zones.
Collaborate with domestic and international customers or support teams through internal ticketing systems.
Meet ticket-resolution SLAs to deliver timely customer solutions.
Travel locally and domestically to maintain colocation equipment, and potentially internationally for support and training.
Work the assigned schedule with punctual attendance and attentiveness, including rotational nights, holidays, weekends, and on-call duties as applicable.
Contribute to the internal knowledge base and keep documentation up to date.
Perform change-management work, including rack defragmentation, IT equipment moves, and planned events.
Perform other duties assigned by the Data Center Service Team Leader or Head of Operations.