Data Center Technician - Day

Netrality Data Centers•St. Louis, MO

23d

About The Position

Netrality is seeking a Data Center Technician to join its Data Center Operations team. The role maintains and monitors critical infrastructure systems supporting Netrality colocation customers and building tenants. The technician investigates internal alerts and follows established escalation procedures to meet service and security requirements. The position also supports customers, facility operations, physical security, equipment deployments, deliveries, and maintenance activities in a 24/7/365 facility.

Requirements

High school diploma.
At least 2 years of previous data center experience or experience in a closely related technical field.
At least 2 years of customer service experience.
Strong troubleshooting, problem-solving, multitasking, and organizational skills.
Operate with a safety-first mindset.
Follow current emergency procedures established by Netrality and the assigned property.
Excellent communication skills and ability to work as a team player.
Ability to work independently and collaboratively, manage priorities, and meet hard deadlines.
Ability to work cross-functionally.
Proficiency with Microsoft Office Suite and Adobe Suite.
Excellent communication and interpersonal skills, particularly with supervisors and the local site team.
Self-motivated with initiative.
High ethical and professional conduct and integrity.
Adhere to the guidelines and expectations in the company corporate handbook.

Nice To Haves

Industry-related certifications or an associate degree or higher in a technical area of study.
Fundamental knowledge of data center cooling and power infrastructure.

Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive, notification, and escalation services in response to alarm events.
Provide physical and remote customer support, including fiber and copper cross-connects and equipment troubleshooting.
Monitor and assist customer support requests through a web-based ticketing system, including access requests, Remote Hand troubleshooting, order processing, delivery logistics, and general support.
Execute sales orders and prepare facilities for new customer environments.
Conduct hourly facility walkthroughs to visually verify and collect readings from critical electrical and mechanical equipment and monitor overall facility conditions.
Assist with physical security monitoring using cameras, access badges, door alarms, and notifications.
Perform rack-and-stack tasks for customer equipment as required.
Perform routine operational tasks, including equipment handling, repairs, troubleshooting, processing interconnection circuit orders, and general site support.
Manage customer package deliveries, including receiving, handling, storing, and shipping.
Answer client calls, emails, and other inquiries professionally and coordinate resources to resolve client issues.
Assist with client deployment strategies and facility expansion planning.
Sign visitors in and out and escort authorized personnel as required.
Monitor and assist during planned outages or maintenance windows.
Maintain detailed logs of events, anomalies, inventory, and work tickets.
Maintain ethical, professional, and courteous relationships with contractors, tenants, and colleagues.
Perform other duties as assigned by supervisors.