Data Center Technician

Google•West Memphis, AR

8h•$105,000 - $145,000

About The Position

The Hardware Operations team monitors and maintains the physical infrastructure behind Google’s search technology. The technician installs, configures, tests, troubleshoots, and maintains hardware such as servers and their components, as well as server software including Google’s Linux cluster. The role also involves configuring more complex components, including networks, routers, hubs, bridges, switches, and networking protocols. The technician may participate in or lead small project teams on larger installations and develop project contingency plans. Daily work can include manually moving and installing racks and may be physically demanding. The AI and Infrastructure team delivers AI and infrastructure capabilities at scale for Googlers, Google Cloud customers, and Google users worldwide. Its work includes AI models, computing for global services, developer platforms, TPUs, Vertex AI for Google Cloud, Google Global Networking, data center operations, and systems research.

Requirements

Experience performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
Experience with networking protocols.
Ability to lift or move 50 lb (23 kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing, pulling, and lifting.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Availability to travel as operationally required to support business priorities.

Nice To Haves

Bachelor’s degree or equivalent practical experience.
4 years of experience in maintenance and monitoring of server systems.
Experience performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
Experience working in a data center or network operations center environment.
Experience with Linux operating systems.
Experience in project management and leadership, and collaborating and partnering with teams.

Responsibilities

Deploy and operate new data center infrastructure across teams.
Report issues, follow data center procedures to troubleshoot and diagnose somewhat complex equipment or infrastructure issues, and apply the resources needed to resolve them.
Maintain data security and integrity, track various forms of media, identify non-standard data security issues such as data that was not properly erased, and handle them in accordance with Google security standards.
Disassemble specific end-of-life equipment through part replacement or maintenance within one or more teams.
Independently repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues that have multiple possible solutions.