Data Center Technician - Mccarran, NV
About The Position
BGIS is seeking a Data Center Technician to join its team in McCarran, Nevada. The Data Center Hardware Remediation Technician performs basic server hardware troubleshooting and configuration, working from a ticket queue to resolve server issues according to priority. The role is performed at a data center location and is not a remote support position. The position involves physical hardware remediation and upgrades, checking that onsite fixes resolve the reported issues, and configuring server remote management interfaces as needed. Work may occasionally involve evenings, weekends, and after-hours on-call duties, sometimes with little advance notice.
Requirements
- Experience with remote console or server management technologies such as BMC, iLo, iDrac, or Cyclades.
- Ability to communicate effectively with customers, technicians, and vendors.
- Ability to prioritize a large number of tickets and work independently to resolve them.
- Experience working with hardware from multiple vendors.
- Experience working within a ticketing system such as Remedy or ServiceNow.
- High level of written and oral fluency in English.
- Excellent verbal and written communication skills.
- Ability to multitask and adapt to changing priorities, conditions, and circumstances.
- Punctuality and reliability.
- Good organization, interpersonal, and time management skills.
- Proficiency with standard PC tools and applications such as MS Office, MS Outlook, and web browsers.
- Ability to perform the essential job duties satisfactorily, with reasonable accommodations where applicable.
Nice To Haves
- Work experience in a large data center.
- Knowledge of RAID controllers and configuration.
Responsibilities
- Perform physical hardware remediation (break/fix).
- Provide hardware upgrade support.
- Confirm hardware issues are fixed after onsite repairs are completed.
- Configure server remote management interfaces (iLo/BMC/Drac) onsite as required.
- Work tickets according to priority to resolve logical and physical server issues.
- Use the ticket management system effectively.
- Report to a data center location; this is not a remote support position.
- Work evenings or weekends and provide after-hours on-call support when required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
