Data Center Technician II Cleveland

Cirrascale Cloud Services • Cleveland, OH

2d • $32 - $35

About The Position

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure in its data center environments. The technician serves as a technical escalation point for Level 1 technicians, diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. The role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

The position involves installing, racking, stacking, and cabling infrastructure; replacing and troubleshooting hardware components; performing firmware upgrades and diagnostics; supporting network connectivity and operating systems; and acting as an on-site resource for remote engineers and customers. The technician also manages inventory and assets, documents work, maintains operational procedures, and identifies process improvements.

Requirements

• At least 2 years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Ability to lift and move equipment weighing up to 50 pounds.

Nice To Haves

• Experience with GPU-based server environments.
• Experience with VMware, Hyper-V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.

Responsibilities

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components, including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.
• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Troubleshoot network connectivity using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.
• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware-related system errors.
• Review logs and perform basic operating-system-level diagnostics.
• Support customer image deployment and validation activities.
• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.
• Maintain accurate asset records, perform physical audits and inventory validation, and manage shipping, receiving, and RMA processing.
• Ensure equipment is properly labeled, tracked, and documented.
• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.
• Bonus.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed