Data Center Technician I

Flexential•Norcross, GA

7d•Onsite

About The Position

The Data Center Technician I provides physical and Level II technical support to Flexential customers and internal resources in a 24x7x365 data center environment. The role requires a working understanding of facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The technician represents Flexential professionally and technically, communicates calmly with customers and colleagues, and follows established procedures and standards while supporting data center operations. The position includes responding to customer inquiries, monitoring and troubleshooting infrastructure issues and alarms, performing security procedures, documenting work and shift handoffs, and carrying out hardware, power, and cabling tasks. The technician follows instructions and operational best practices, maintains cleanliness and inventory, supports shipping and receiving, and escalates issues appropriately. The role also supports safety and emergency readiness and requires flexibility to work varied shifts in a 24x7x365 operation. The position is onsite, as indicated by the posting’s #LI-Onsite designation. The stated base pay is an estimated $20.00 per hour; actual pay depends on experience, location, and qualifications. Flexential offers medical, telehealth, dental and vision coverage, 401(k), HSA and FSA, life and AD&D coverage, short- and long-term disability, paid time off, leave of absence, an employee assistance program, a wellness program, and a rewards and recognition program. Benefits may change at the Company’s discretion.

Requirements

High school diploma or equivalent.
0–4 years of experience working in an IT or data center support environment.
Passion for providing a great customer experience.
Strong verbal and written communication skills.
Understanding of Windows and Microsoft operating systems.
Self-starter who is reliable and dependable.
Strong attention to detail, ability to keep commitments, and ability to meet deadlines.
Ability to collaborate across teams.
Ability to run cable and climb ladders.
Ability to respond effectively to critical infrastructure emergencies.
Knowledge or ability to work with network and power monitoring.
Reliable transportation.
Ability to learn quickly and apply new knowledge and skills.
Ability to assess situations and escalate appropriately according to internal procedures.
Ability to climb ladders and work aloft, work in hot and cold environments, maneuver pallet jacks, lift up to 50 pounds, and pull and install cabling.
Applicants must be legally authorized to work in the United States and reside in a state where Flexential maintains employment eligibility.

Nice To Haves

One year of experience working in an IT or data center support environment.
Previous NOC, SOC, or IOC experience and/or data center experience.
Some familiarity with DS1, DS3, Ethernet, and dark fiber circuits.
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, and fire suppression systems, and ability to read electrical diagrams.
Familiarity with basic hardware troubleshooting, including replacing hard drives, memory, and motherboards.
Knowledge of Windows operating systems on both PC and server sides.

Responsibilities

Establish and maintain customer relationships, prioritize satisfaction and professionalism, and respond promptly and effectively to customer phone calls and emails.
Monitor and troubleshoot technical issues and alarms involving Flexential infrastructure.
Follow established procedures and escalate issues to engineering staff as appropriate in a fast-paced data center environment.
Perform physical security walkthroughs; administer sign-in and badging procedures for customers, visitors, and third parties; escort visitors to designated work locations; and enforce company security standards.
Track and document time spent on tasks and support cases, including installations, site expansions, outages, and remote-hands activities; accurately record Cap Labor and submit timesheets on time.
Follow Flexential cabling standards and operational instructions for hardware installations, maintenance requests, and ticket updates in ServiceNow and other systems.
Perform standard operational tasks, including audits, documentation, and report completion, under guidance from senior team members.
Maintain data center cleanliness and organization, inventory tools and equipment, and support shipping and receiving.
Handle common hardware upgrade and replacement requests, identify information needed for more complex remote-hands requests, and perform common maintenance and project-task requests after guidance from a local project coordinator.
Identify physical-layer issues by checking cables and power connections, including verifying that cables are seated and power supplies and power strips have power.
Install hardware in cabinets according to Flexential best practices; install, label, and document customer-cabinet power; and understand the process for ordering PDUs, cable, and cabinets.
Install, label, terminate, test, and troubleshoot cabling; document CLX entries; and follow safety and fiber-cleaning protocols.
Understand OpsDB functionality and read, understand, and perform LOA verification.
Support site safety and emergency readiness by participating in walkthroughs and learning protocols.
Maintain SLA compliance, document shift activities, and complete handoffs to support continuity of operations.
Learn and apply Technical Operations best practices, seeking guidance from DCT II and DCT III team members.
Support 24x7x365 operations reliably and flexibly, including working varied shifts as needed.
Perform other duties as assigned.