Data Center Operator Sr. Technician

JLL•Spartanburg, SC

1d•Onsite

About The Position

The Data Center Break/Fix Technician III is a senior technical role responsible for leading advanced break/fix support and driving operational excellence in a high-availability data center environment. As the final escalation point for hardware failures and complex infrastructure incidents, you'll diagnose and repair critical systems, mentor junior staff, support vendor engagements, and contribute to process improvements while ensuring alignment with change and incident management protocols.

Requirements

High school diploma or equivalent with minimum 4+ years of hands-on data center hardware repair experience
Advanced expertise in server hardware troubleshooting including enterprise-grade servers, storage systems, and networking components
Proven experience with component-level repairs including CPUs, memory modules, motherboards, and storage devices
Proficiency with diagnostic tools including BMC interfaces (iDRAC, iLO), CLI tools, and vendor-specific troubleshooting software
Strong understanding of data center operations, SLAs, and change management protocols in high-availability environments
Demonstrated ability to work independently on complex technical issues and serve as escalation point for junior staff
Experience writing technical documentation including SOPs and MOPs for hardware repair procedures
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate degree in Information Technology, Computer Science, or related technical field
Industry certifications such as CompTIA Server+, A+, or vendor-specific hardware certifications (Dell, HPE, etc.)
Experience mentoring or training junior technical staff in data center operations
Knowledge of ITIL framework and incident management best practices
Familiarity with cross-functional collaboration in enterprise IT environments
Basic understanding of networking concepts and storage technologies
Previous experience in 24/7 operational environments with rotating shift schedules

Responsibilities

Diagnose and repair failed servers, storage nodes, and compute blades while adhering to strict SOPs and SLAs in mission-critical environments
Replace or repair faulty components including CPUs, DIMMs, motherboards, fans, NVMe/SSD storage, and NICs in large-scale rackmount configurations
Execute comprehensive test procedures to validate repairs and confirm successful reintegration into production workloads
Develop and write Standard Operating Procedures (SOPs) and Method of Procedures (MOPs) for complex repair scenarios
Collaborate with provisioning, network, capacity, and software engineering teams to coordinate repairs without impacting critical workloads
Utilize vendor-provided and proprietary diagnostic tools for troubleshooting and system recovery including BMCs like iDRAC/iLO and CLI tools
Provide mentorship and technical guidance to junior technicians while serving as final escalation point for complex hardware issues