Data Center Operator Jr. Technician

JLL•Spartanburg, SC

1d•Onsite

About The Position

The Data Center Break/Fix Technician I is an entry-level technical support role responsible for performing basic diagnostics, repairs, and maintenance of server and network hardware within a data center environment. Working under the guidance of senior technicians and team leads, you'll maintain system uptime by responding to hardware incidents, replacing faulty components, documenting service activities, and supporting hardware installation while following established protocols and procedures.

Requirements

High school diploma or equivalent with basic technical aptitude and interest in IT hardware
Ability to follow detailed procedures, runbooks, and Standard Operating Procedures (SOPs) accurately
Physical capability to lift equipment, work in confined spaces, and stand for extended periods in data center environments
Basic understanding of computer hardware components including servers, storage devices, and networking equipment
Strong attention to detail for documentation and inventory management tasks
Ability to work within SLA timelines and respond appropriately to urgent hardware incidents
Willingness to work flexible schedules including nights, weekends, and on-call rotations as needed
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Technical certification such as CompTIA A+ or equivalent hardware fundamentals training
Previous experience in IT support, electronics repair, or technical troubleshooting roles
Basic familiarity with ticketing systems and asset management tools
Knowledge of data center environments and standard safety protocols
Understanding of basic networking concepts and server architecture
Experience with hand tools and basic electrical safety practices
Strong communication skills for coordinating with team members and documenting technical activities

Responsibilities

Perform physical diagnostics and replace hardware components including memory, hard drives, network cards, and power supplies following provided runbooks and SOPs
Respond to hardware incident tickets in the ITSM system within SLA timelines and escalate complex issues to senior technicians or vendor support
Document all interventions, component swaps, and serial number changes in asset management tools while supporting inventory management processes
Assist with server racking, cabling, labeling, and initial power-up tests for new equipment installations
Perform basic maintenance tasks such as reseating cables, cleaning filters, and inspecting racks for optimal operation
Support deployment, maintenance, and decommissioning efforts while escorting vendors as required
Follow all physical security protocols for accessing data halls and managing hardware in compliance with facility requirements