Sr. Data Center Technician and Data Center Technician

Truist Bank•Zebulon, NC

2d•Onsite

About The Position

Under minimum supervision, coordinate and maintain the Information Technology (IT) Data Center physical enterprise infrastructure environment and facility support systems. Provide installation, maintenance and support of the data center infrastructure to include cabinets, cabinet power distribution units, cabling infrastructure, as well as IT equipment to include mainframe, distributed systems, network equipment, direct access storage device (DASD), and distributed and mainframe storage as required. Responsible for analysis and resolution of problems within the department. Utilize software and hardware tools for identification and diagnosis of problems and factors affecting the IT enterprise infrastructure performance and availability. This position is office-centric 5 days a week in our Truist hubs.

Requirements

Bachelor's degree in Computer Science or related field, or equivalent education and related training (for Sr. Data Center Technician)
College Degree in a related Field (for Data Center Technician)
Five years of relevant Information Technology experience (for Sr. Data Center Technician)
Three years of relevant Information Technology experience (for Data Center Technician)
A demonstrated understanding of applied enterprise computing technology
Knowledge of data flow, mainframe/client server software, problem analysis and performance enhancement
Experience with hardware maintenance on HP, DELL, and Cisco hardware
A demonstrated understanding of network interfaces and technologies (for Sr. Data Center Technician)
Familiarity with network interfaces and technologies (for Data Center Technician)
A demonstrated understanding of infrastructure cabling concepts and best practices (for Sr. Data Center Technician)
Familiarity with infrastructure cabling concepts and best practices (for Data Center Technician)
A demonstrated understanding of blade server technology and concepts (for Sr. Data Center Technician)
Familiarity with blade server technology and concepts (for Data Center Technician)
Resourcefulness in multi-tasking, anticipating needs, developing creative recommendations and researching/synthesizing information to resolve problems
Ability to acquire complex technical concepts through training and self-study
Excellent interpersonal and communication skills (for Sr. Data Center Technician)
Good interpersonal and communication skills (for Data Center Technician)
Ability to travel, occasionally overnight (for Sr. Data Center Technician)

Responsibilities

Assist with scheduling daily activities for the IT Facilities Management team, considering standard business practices and established processes.
Demonstrate full understanding and knowledge of IT departmental responsibilities, change management, problem determination/resolution, and resource allocation.
Complete installation, routine testing, and analysis of all elements of the IT enterprise computing infrastructure facilities (e.g. power, communications and processing equipment, cabling infrastructure).
Assist with scheduling and coordinating equipment deliveries
Provide support as required for the IT Data Center Security Policy.
Provide collaboration with Data Center Services teammates and other technology teams in support of corporate objectives, project goals and initiatives.
Develop and maintain documentation for supported IT Enterprise Infrastructure.
Retain ongoing knowledge of facilities management and technology within the supported IT Enterprise Infrastructure.
Provide 24x7 onsite or on-call availability for supported IT enterprise infrastructure, as required.
Provide training for less experienced personnel.