Data Center Operations Management-Change Manger

Microsoft • Milwaukee, WI

2d

About The Position

As a Microsoft Datacenter Project Manager (DCPM), you will support field operations leadership in consistently operationalizing strategic initiatives at the campus level. The role also supports financial planning and performance reviews in accordance with business calendars and coordinates stakeholder schedules to resolve conflicts. Within Microsoft Cloud Operations & Innovation (CO+I), the position contributes to the infrastructure and foundational technologies that power Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure.

The role provides program governance, leadership, and direction for campus-level projects, helping ensure they are planned and delivered on budget and schedule. It supports project estimation, budget management, ROI calculations, delivery strategies, milestones, and schedules, and reports project status and progress. The position also supports campus communications, financial reviews, strategic initiative implementation, and scheduling coordination across IT, CE, and Facilities teams. It is accountable for service quality and the resulting customer experience, including availability, safety, security, and customer service.

Microsoft describes CO+I as supporting employee development through training, career rotation programs, diversity and inclusion activities, and professional certifications. The company states that environmental sustainability and optimization are priorities in datacenter design and operations.

Requirements

• High school diploma or equivalent and at least 1 year of industry experience focused on change management processes; or at least 2 years of industry experience and college coursework focused on change management processes.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 5 years of experience in a 24x7x365 production environment or related experience.
• At least 5 years of experience in datacenter processes and tooling or related experience.
• At least 3 years of experience in change control processes.
• ITIL Foundation Certification.
• Technical college degree or certification in Computer Science, Math, Telecommunications, Electrical Engineering, or Mechanical Engineering, or equivalent work experience.

Responsibilities

• Provide program governance, leadership, and direction for campus-level projects, ensuring they are planned and executed on budget and schedule.
• Support DC Project Managers with project estimation, budget management, ROI calculations, project delivery strategies, milestones, and schedules.
• Maintain and report project status, monitor progress, and act as an escalation point to help achieve intended outcomes.
• Support the Campus Director with field employee communications, including town halls, listening sessions, and local campus communications.
• Coordinate with the Data Center Operational Efficiencies team so campus financial planning and performance reviews follow fiscal calendars and objectives.
• Support field operations leadership in implementing strategic initiatives consistently and effectively at the campus level.
• Identify and manage scheduling conflicts, negotiating implementation dates and schedules with stakeholders across IT, CE, and Facilities teams.
• Maintain accountability for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service.
• Support escalation of issues to the appropriate owner.
• Embody Microsoft’s culture and values.

Benefits

• Professional development and training opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED