Data Center Operations Management-Change Manger
About The Position
As a Microsoft Datacenter Project Manager (DCPM), you will support field operations leadership in consistently operationalizing strategic initiatives at campus level, ensuring financial planning and performance reviews follow business calendars, and managing scheduling conflicts with stakeholders. The role provides program governance, leadership, and direction for campus-level projects to help ensure they are planned and delivered on budget and schedule. Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services. In this position, you will contribute to infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role supports a global datacenter portfolio of more than 200 datacenters in 32 countries and millions of servers. Microsoft highlights environmental sustainability and optimization as priorities in datacenter design and operations.
Requirements
- High school diploma or equivalent and at least 1 year of industry experience focused on change management processes; or at least 2 years of industry experience and college coursework focused on change management processes.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- At least 5 years of experience in a 24x7x365 production environment or related experience.
- At least 5 years of experience in datacenter processes and tooling or related experience.
- At least 3 years of experience in change control processes.
- ITIL Foundation Certification.
- Technical college degree or certification in Computer Science, Math, Telecommunications, Electrical Engineering, or Mechanical Engineering, or equivalent work experience.
Responsibilities
- Provide program governance, leadership, and direction for campus-level projects to ensure they are planned and executed on budget and schedule.
- Support DC Project Managers with project estimation, budget management, ROI calculations, project delivery strategies, milestones, and schedules.
- Maintain and report project status, monitor progress, and act as an escalation point to help achieve intended outcomes.
- Support the Campus Director with field employee communications, including town halls, listening sessions, and local campus communications.
- Work with the Data Center Operational Efficiencies team to ensure campus financial planning and performance reviews align with fiscal calendars and objectives.
- Support field operations leadership teams in consistently and effectively operationalizing strategic initiatives at campus level.
- Identify and manage scheduling conflicts, working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.
- Take accountability for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service; support escalation of issues to the appropriate owner.
- Embody Microsoft’s culture and values.
Benefits
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the provided Microsoft careers link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
