Data Center Operations Analyst

Rockland Trust Company•Lowell, MA

About The Position

Rockland Trust is a full ‑ service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision ‑ making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long ‑ standing philosophy — Where Each Relationship Matters ®— guides how we work with our customers, colleagues, and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values ‑ driven culture that encourages professional growth, innovation, and work ‑ life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long ‑ term careers. Job Summary: The Bank is seeking a Data Center Operations Analyst to join the IT team and support critical IT operations. This role is responsible for building and executing schedules and file transfers, managing incident response, coordinating disaster recovery, and overseeing backup and restore processes along with basic networking tasks. The ideal candidate will have a strong foundation in IT operations, will document procedures, monitor and report performance, support the IT Operational area and be available on a rotational on-call basis.

Requirements

Minimum of 4+ years of hands-on experience in IT operations, data center environments, or infrastructure support roles.
Proven experience supporting mission-critical systems with a focus on incident management, job scheduling, file transfer operations, and disaster recovery coordination.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field
Working knowledge of enterprise job scheduling tools (such as Control-M, Autosys, or similar) and Managed File Transfer (MFT) platforms.
Ability to configure, monitor, and troubleshoot scheduled and ad-hoc jobs, ensuring timely and secure data processing and delivery.
Understanding of backup strategies (full, incremental, differential) and experience using backup tools (e.g., NetBackup, Veeam, or similar).
Ability to execute and validate restore procedures and participate in disaster recovery planning and testing to ensure business continuity objectives are met (RTO/RPO awareness).
Basic understanding of networking concepts including TCP/IP, DNS, FTP/SFTP, firewalls, and connectivity troubleshooting.
Ability to diagnose common network-related issues and effectively escalate more complex problems.
Familiarity with ITIL-based processes, including incident, problem, and change management.
Experience using ticketing systems (e.g., ServiceNow, Jira, or similar) to log, track, and resolve incidents within defined SLAs.
Experience using monitoring tools to track system performance, job execution, and infrastructure health.
Ability to analyze logs, identify trends, and proactively address potential issues before they impact operations.
Strong ability to create and maintain clear, detailed documentation including standard operating procedures (SOPs), runbooks, and incident reports.
Demonstrated commitment to process improvement and operational efficiency.
Proficiency in Excel for data analysis, reporting, and automation (e.g., pivot tables, VLOOKUP/XLOOKUP, conditional formatting, and basic macros).
Ability to generate operational reports and dashboards.
Strong problem-solving abilities with attention to detail.
Capable of quickly diagnosing issues, identifying root causes, and implementing effective solutions in high-pressure environments.
Strong verbal and written communication skills.
Ability to work collaboratively with cross-functional teams, vendors, and stakeholders while clearly communicating technical issues to both technical and non-technical audiences.
Willingness to participate in a rotational on-call schedule, including nights, weekends, and holidays as needed to support 24/7 operations.

Nice To Haves

Familiarity with financial services or regulated environments is a plus.

Responsibilities

Configure, manage, and monitor MFT scheduled and ad-hoc transfers to ensure secure and successful data movement while troubleshooting any failures.
Configure, manage, and monitor Bank scheduler to ensure secure and successful data and report movement while troubleshooting any failures.
Identify, log, manage, and escalate incidents per documented processes to ensure timely resolution and minimize disruptions.
Coordinate and execute disaster recovery activities, conduct regular testing, and ensure data integrity throughout the recovery process.
Monitor and maintain backup schedules, execute restoration procedures, and validate data integrity to support business continuity.
Diagnose and resolve basic connectivity issues, monitor network performance, and escalate complex problems to senior network engineers.
Create, update, and maintain operational documentation, including standard operating procedures and system logs.
Work closely with IT teams, vendors, and stakeholders to maintain operational efficiency and enforce security best practices.
Perform any other tasks as assigned.