Operations Data Analyst

The Well NE • Norfolk, NE

9h • Hybrid

About The Position

The Operations Data Analyst supports the organization’s day-to-day operations through hands-on involvement in reporting, data tracking, systems support, audits, compliance activities, quality and performance improvement efforts, and operational coordination across departments. This role helps support ongoing performance management, CQI/performance improvement activities, operational accountability, and organizational readiness efforts while also actively participating in day-to-day operational work. Success in this role requires someone who is willing to jump into operational needs, follow issues through to resolution, think systemically, and help ensure work gets completed from start to finish. This position is ideal for someone who is organized, detail-oriented, naturally curious, and motivated to improve systems and processes while supporting the day-to-day operational needs of the organization.

Requirements

• Bachelor’s degree and/or 2–4 years of experience in operations, data coordination, or administrative support.
• Strong organizational and coordination skills
• Ability to manage multiple workflows and deadlines simultaneously
• Clear and effective communication across teams
• Strong attention to detail and follow-through
• Proficiency in Microsoft Office and data tracking tools
• Strong technical aptitude and ability to learn and navigate multiple systems and platforms efficiently
• Naturally curious
• Thinks systemically and seeks to understand the “why” behind processes and workflows
• Wildly persistent – ability and desire to get to the root cause of an issue rather than applying short-term fixes
• Proactive and solution-oriented
• Strong problem-solving and critical thinking skills
• Highly accountable and dependable
• Comfortable working behind the scenes to support team success
• Adaptable in a fast-paced environment
• Able to move fluidly between high-level systems thinking and hands-on day-to-day operational work
• % of scheduled drills and inspections completed on time = 100%
• Internal audits completed on time = 100%
• Outstanding audit corrective actions older than 30 days = 0
• Outstanding drill corrective actions older than 30 days = 0
• Outstanding inspection corrective actions older than 30 days = 0
• CARF standards reviewed per week ≥ 1
• EHR to-dos completed per month ≥ 6
• Cross-department L10s attended per month ≥ 1

Nice To Haves

• Experience working with electronic health record systems and clinical documentation preferred
• We value candidates who are naturally curious, able to think critically and work independently, and motivated to improve systems and processes.
• We also value individuals with a strong willingness to learn, alignment with our values, and the ability to grow into the role through training and support.

Responsibilities

• Compile and organize data across departments for reporting and operational needs
• Support the Director of Operations in data analysis and presentation preparation
• Assist in preparing and submitting required reports (quarterly, annual, regional, and regulatory)
• Coordinate distribution and collection of surveys (clients, stakeholders, internal teams)
• Track survey completion and follow up to ensure timely submission
• Maintain accurate and organized records of data sources, reports, and survey results
• Identify gaps in data collection or participation and follow up with appropriate team members
• Communicate trends, gaps, or updates to the Operations team
• Promote and encourage survey participation to improve response rates
• Track completion of key operational requirements across departments (audits, surveys, inspections, and corrective actions)
• Maintain organized tracking systems to monitor progress and completion rates
• Identify gaps or missed requirements and actively follow up with departments to support resolution and completion
• Monitor and support day-to-day operational workflows and systems, including fax queues, tracking systems, onboarding and offboarding processes, operational follow-up tasks, and compliance-related activities
• Participate in weekly EOS Level 10 meetings and other role-related meetings
• Participate in cross-department meetings to help identify recurring issues, barriers, workflow gaps, and opportunities for continuous improvement across the organization
• Participate directly in audit preparation activities, documentation review, follow-up, and operational compliance tasks as needed
• Maintain audit logs and track completion and outcomes
• Follow up on audit findings and ensure corrective actions are completed
• Identify trends or recurring issues and communicate findings to the Operations team
• Support ongoing readiness for audits and accreditation standards (e.g., CARF)
• Track completion of drills, inspections, and safety-related requirements
• Coordinate, assist with, and help complete drills, inspections, and related operational safety activities
• Identify safety or compliance gaps and communicate with Operations
• Support ongoing readiness for health and safety standards and audits
• Build and maintain forms, workflows, and reports across internal systems and tools (e.g., EHR, payroll systems)
• Troubleshoot system-related issues and escalate needs or improvements to the Operations team
• Maintain organized system structures, including permissions and workflow consistency
• Identify and implement opportunities to streamline processes and improve system efficiency
• Support ongoing optimization and expansion of system capabilities across the organization
• Actively assist team members with day-to-day system issues, operational troubleshooting, and workflow support across departments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level