Data Center Technician, Data Center Operations

Apple • Elk Grove Village, IL

9h • Onsite

About The Position

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The Data Center Technician is responsible for installing servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Strong attention to detail and effective documentation skills are critical components of success in this position. Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have strong communication skills. Strong attention to detail and effective documentation skills are critical components of success in this position.

Requirements

• Experience in roles that include hands-on technical support, help desk, logistics or technical training in computer engineering or a related IT field.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
• Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
• Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.
• Strong attention to detail.
• Effective documentation skills.
• Strong communication skills.
• Experience working in collaborative partnerships.

Nice To Haves

• Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
• Technical certifications such as CompTIA A+, Network+.
• Experience using and/or supporting computer operating systems.
• Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
• Ability to travel to foreign and domestic locations.

Responsibilities

• Installing, servicing, and maintaining Apple IT Infrastructure in a 24/7 environment.
• Providing direct hands-on support of Data Center IT Infrastructure and internal system components.
• Performing network connectivity tasks.
• Performing hardware component swaps.
• Installing hardware infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed