Data Center Logistics Specialist - Ashburn, VA
About The Position
Supports day-to-day logistics operations within the IBX by coordinating inbound and outbound shipments, maintaining accurate records, and ensuring timely delivery of customer equipment and materials. Applies established procedures and company policies to complete routine and semi-routine shipping, receiving, and documentation tasks. Works with internal teams, customers, and vendors to resolve shipment issues, support inventory tracking, and contribute to efficient site operations. Exercises judgment within defined guidelines and seeks guidance on new or non-standard assignments.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in logistics, shipping and receiving, warehouse operations, inventory management, customer service, or a related field.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective communication and customer service skills.
Nice To Haves
- Experience working with inventory, tracking, or shipment management systems.
- Hazardous materials certification or willingness to obtain certification.
Responsibilities
- Coordinate the receipt, processing, and delivery of customer shipments and materials.
- Maintain accurate inbound and outbound shipment records in designated systems and tools.
- Verify shipment details, update tracking information, and ensure documentation is complete and accurate.
- Notify customers and internal stakeholders when shipments have been received or delivered.
- Inspect incoming shipments for accuracy and condition, escalating or rejecting discrepancies as needed.
- Use shipment management tools and dashboards to monitor customer shipments and fulfillment status.
- Work with internal teams, customers, carriers, and vendors to ensure timely shipment processing and delivery.
- Assist in resolving shipping, receiving, and logistics-related issues while providing customer service.
- Support equipment deliveries, removals, and movement activities within the data center in accordance with established procedures.
- Assist with customer packing and shipment preparation when requested through approved service processes.
- Track stored, aging, and abandoned equipment using established business processes and tools.
- Monitor shipment aging and support follow-up for equipment stored beyond established thresholds.
- Follow hazardous materials handling and storage procedures and comply with regional safety regulations and company requirements.
- Escalate non-routine hazardous materials situations to appropriate personnel.
- Apply standard operating procedures, policies, and guidelines to daily tasks.
- Complete semi-routine assignments independently and recognize when escalation or deviation from standard processes is required.
- Support operational efficiency through accurate recordkeeping and adherence to established workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
