Data Center Inventory & Asset Technician Manager
About The Position
As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team responsible for inbound and outbound logistics, inventory cycle audits, and data center regulatory compliance. You will guide employees in warranty processes and data-bearing device (DBD) destruction, promote accurate and efficient inventory and asset management, and work with stakeholders to resolve escalations. The role is part of Microsoft Cloud Operations & Innovation (CO+I), which supports the infrastructure and foundational technologies for Microsoft online services. The position contributes to day-to-day operations in a large global data center portfolio. Business travel to other metro areas may be required periodically, from 0–25% of the time. You must be able to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft is unable to sponsor a work visa for this role.
Requirements
- High school diploma and 3 years of experience in warehouse or supply chain in an IT environment, logistics, supply chain, inventory management, or a related field, or equivalent experience.
- Ability to work shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- 6 or more years of experience in warehouse or supply chain in an IT environment, IT, and/or logistics, including operating heavy-load movement equipment (e.g., forklifts, pallet jacks, or chassis lifts) for a large corporation, or equivalent experience.
- At least 1 year of project management experience.
- Certification in APICS/ASCM, IAITAM, Inventory Control, or equivalent.
Responsibilities
- Lead and develop a team through empowerment, accountability, modeling, coaching, and care while promoting a positive and effective team culture.
- Oversee day-to-day operations and ensure inbound and outbound processes run smoothly and effectively.
- Assess resource and workflow patterns and adjust work assignments as needed to meet timelines.
- Support planning, management, and communication of end-to-end project plans with relevant stakeholders and teams.
- Ensure issues are documented, tracked, discussed, and resolved with internal and external stakeholders and suppliers, with consistent and complete communication.
- Coordinate and oversee third-party vendors performing data-bearing device (DBD) destruction, ensuring devices leaving the premises do not contain customer information and are destroyed.
- Follow established methodologies and approaches for delivery and execution of contracts and purchase orders.
- Process price and procurement requests from Microsoft management for server, network, Storage Area Network (SAN), and spare requirements.
- Provide thought leadership on established methodologies and monitor outcomes.
- Act as a subject matter expert and model compliance for team members.
- Conduct or assist with daily safety briefings, complete required safety training, and guide technicians on safety procedures, including PPE, rack moving, heavy-equipment use, lifting, and ladder or rolling stair use.
- Identify opportunities to contribute to workstreams and improve processes, services, and solutions through simplification and automation.
- Embody Microsoft’s culture and values.
Benefits
- Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
- Certain roles may be eligible for benefits and other compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
